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Wrong Ticket ID in Email Subject

Hello,LANSweeper v7.0.151.4 , sqlcompactThis issue occurs randomly, and cannot be replicated. Today a user emailed the configured helpdesk email to create a ticket, and the ticket ID within lansweeper did not match the ticket ID in the email's subjec...

WhatPasta by • Engaged Sweeper
  • 4830 Views
  • 2 replies
  • 0 kudos

Changing User to Agent and Disabling Built-In Admin

Hi all,First question and all that so, go easy.I am very keen to get Lansweeper Help Desk rolled out across my organisation and if things go well then I will look to move on from the free version to the paid, we are only a small organisation so at pr...

ATIAdmin by • Engaged Sweeper
  • 6339 Views
  • 2 replies
  • 0 kudos

Block user account

We use some generic logons for some areas of our operation but everyone has an AD and email account. Is there a way to block specific (generic) accounts from logging in and creating Helpdesk tickets?

wrrmc by • Engaged Sweeper
  • 4079 Views
  • 1 replies
  • 0 kudos

Problemas con LsAgent

Estimados,Tengo un problema con el LsAgent, instala de manera normal pero no estas sincronizando y ocurre con ciertos equipos.Pf su apoyo.SaludosLuis Guerra

Since going to 6048 Custom Actions using {cn} No Longer Work

I don't know for sure that this is due to the latest upgrade, but my custom actions that use the {cn} parameter no longer work. If I take a VBS and insert the argument that the {cn} parameter used to insert, then the script works.So, if I use this (w...

Jono by • Champion Sweeper II
  • 20998 Views
  • 7 replies
  • 0 kudos

Agent Update (Sent to Agent)

Hi there,Have been testing the trial for a little bit now. Am going through the process of finetuning the help desk functionality but have come across a possible bug.I'm wanting to not receive emails as an agent when I am adding a comment to the tick...

vidwhal by • Engaged Sweeper II
  • 6011 Views
  • 3 replies
  • 0 kudos

Login Lansweeper

I have open lansweeper to Internet and I have enable windows autentication but when I try to connet by mobile device or not domain pc I have continuos ask credential.Bye

Andrea by • Engaged Sweeper III
  • 7816 Views
  • 2 replies
  • 0 kudos

TrendMicro DeepSecurity

Hi,is it possible to get State of an client-less TrendMicro DeepSecurity protection?We are trying to get the antivirus state from our VM´sTHX in advance