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System with double network card imported twice

Hello,my network foreseen some systems with double network card, if we perform a 'range' scan on our networks the systems that have double network card are imported as two separate voices.Is there a way to avoid this?Thanks

fferrante by • Engaged Sweeper
  • 4039 Views
  • 1 replies
  • 0 kudos

Default ticket type for one specific user

I would like to configure a default ticket type for specific users in the lansweeper helpdesk system. So the ticket this user creates will be "it support" for example when the default ticket type for others will be "it project". Is it possible to con...

xPaul by • Engaged Sweeper II
  • 4619 Views
  • 1 replies
  • 0 kudos

Courses About Lansweeper

Good morning,The company that i work for, It is interested in receiving a Course or training about Lansweeper to take advantage of the Tool. But We dont know If Lansweeper directly or another company offer courses about it. Thanks

Same device doubled in an Asset list

I keep see the same devices doubled after a network scan.One was properly scanned and the other showes "Not Scanned" due to Firewalling.Even after disabling the firewall both are in the Assetlist.At both AssetID's I see the same NetBIOS name.Any idea...

Terveer by • Engaged Sweeper
  • 7871 Views
  • 3 replies
  • 0 kudos

Need help with ImportAssets template

Can anyone help me with how to use the ImportAssets template? I downloaded it to add assets, but can't find any help in Community or Support about how to use the template.I found this reply to a question from June, 2014: "It is possible to import ass...

ERomeo by • Engaged Sweeper
  • 3828 Views
  • 1 replies
  • 0 kudos

License Audit

Hello Team,I want to Know if there is any way to monitor the license compliance in my company.The ideal state is that:I insert in Lansweeper the maximum number of available licence for each software, and Lansweeper advise me when this maximum number ...

manelnas by • Engaged Sweeper II
  • 6386 Views
  • 3 replies
  • 0 kudos

Resolved! Linux OSRelease field incomplete for some Red Hat 7 servers

The Linux-specific field tblLinuxSystem.OSRelease correctly displays the complete Red Hat release for all of our RHEL5 or RHEL6 servers, e.g.:Asset Type: LinuxOS: Red Hat Enterprise Linux Server release 6.9 (Santiago)However, for most of our RHEL7 se...

norbro by • Engaged Sweeper II
  • 13514 Views
  • 5 replies
  • 2 kudos

Scanning Summary

Hello, I'm not sure if this is in the right location to post this question so please move if need be.I am trying to use LanSweeper to scan a specific IP range to detail basic Hardware information.The results I get are very minimal , I assume I must b...

Gemini by • Engaged Sweeper
  • 6154 Views
  • 3 replies
  • 0 kudos