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Help creating deployment package

Hello everyone,I'm very new to the administration side of IT, having changed from a repair technician role, and so scripts and server work is rather beyond me at the moment. I work for an architect firm and i'm trying to create a deployment package f...

Reminder email on Unasigned tickets

I love the auto email option to agents for unassigned tickets, but was wondering if there was a way to setup a reminder email on unassigned tickets after a certain timeframe.Example: The main helpdesk person is out, a ticket comes in and all agents ...

dclark_AZT by • Engaged Sweeper II
  • 5246 Views
  • 1 replies
  • 3 kudos

Auto Assign on First Incoming Mail Note

Hello,I'm wondering if anyone has set this up. We're using the incoming email integration, and I'd like if a ticket is currently unassigned and an agent replies to a ticket notification email, than the note is added and the ticket is assigned to that...

lesterd88 by • Engaged Sweeper
  • 5809 Views
  • 2 replies
  • 1 kudos

New Employee - Multi ticket creation

Hello all,Can Lansweeper create related tickets based on an initial New Employee request?For example, if we receive a New Employee request, we then have the option to create subsequent tickets based on the requirements. Now I'm not sure if this would...

it21 by • Engaged Sweeper II
  • 7769 Views
  • 4 replies
  • 1 kudos

Need help on a report for MACs missing a specfic service

I mistakenly tried to ask this in the reports section...I need a report that identifies only MACs missing a specific service, in this case the Casper Agent.I was able to do this for Windows machines, but am stumbling with the MACs.I need to identify ...

ehorde by • Engaged Sweeper II
  • 3681 Views
  • 1 replies
  • 0 kudos

Possible inacurate RMCPPingStatus in Report

I run this report:=====================================================================Select Top 1000000 tblAssets.AssetID, tblAssets.AssetName, tsysAssetTypes.AssetTypename, tsysAssetTypes.AssetTypeIcon10 As icon, tblAssets.IPAddress, tblAsset...

IFIT by • Engaged Sweeper III
  • 5307 Views
  • 1 replies
  • 0 kudos

Deploying

Hi,i Need to copy two files local to the Clients. So far no Problem. But now i want in the 2nd step start the cmd i copied to the local Clients. But no matter what I try, the deployment Fails. The script can not run from UNC Path, so there is no way ...

Canen68 by • Engaged Sweeper
  • 5791 Views
  • 3 replies
  • 0 kudos

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