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File scan problem

Good day.I started scanning the file in the following directories%programfiles%\Microsoft Office\root\Office16\WINWORD.EXEGot the required results by clicking the Report buttonEverything is fine hereThen I started scanning the file in the following d...

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Resolved! Helpdesk system issues

Attempting to create a new ticket - receive the below: The INSERT statement conflicted with the FOREIGN KEY constraint "FK_htblticketcustomfield_htblticket". The conflict occurred in database "lansweeperdb", table "dbo.htblticket", column 'ticketid'....

GPZachJ by Engaged Sweeper II
  • 1955 Views
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Resolved! impossible to check for updates

I only got this messages:https://func-weu-installation-tst-01.azurewebsites.net/api/VersionCheck?s=12.4.1.2&ws=12.4.1.2429.0 TooManyRequests

myssv by Engaged Sweeper III
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  • 1 replies
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Error scanning device using SNMP protocol

Hello,I would like help scanning the switch using the SNMP protocol.I followed the documentation from this linkhttps://community.lansweeper.com/t5/troubleshooting-scanning-issues/troubleshoot-snmp-scanning-issues/ta-p/64471 However, Lansweeper Device...

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CPU & memory info in Inventory (cloud)

Would it be possible to add CPU and memory (RAM) columns to the "Inventory"?I’d like to have a simple overview of the basic hardware parameters.Alternatively, is there another place where I can generate such a report, apart from the Inventory section...

adminko by Engaged Sweeper
  • 1087 Views
  • 1 replies
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Unable to have local sensor connect to AD or SCCM

We are using Lansweeper cloud and have a local sensor on a PC.We want to have Lansweeper do an AD and SCCM scan, but are rejected.To get the error message we try and do the Discoveryfrom the sensor, but get this message:Something went wrong while sta...

OleH by Engaged Sweeper
  • 1065 Views
  • 1 replies
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Mapped Drives not reporting

Could someone please help clarify what is needed in order to ensure Lansweeper can pull the mapped drives for workstations? My mapped drives section has zero information populating for my devices. 

tmking by Engaged Sweeper
  • 1427 Views
  • 2 replies
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