This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Community FAQ

General Discussions

Find answers to technical questions about Lansweeper.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign in/Join

Resolved! Some machines not being scanned

We've using Lansweeper 5.3.0.8. We've noticed that on some machines, the "Last tried" scan time is several weeks behind. For example, I'm looking at one of our Windows computers, and it lists this:First seen: 05/22/2015 16:13:09Last seen: 07/09/2015 ...

jprateragg by • Champion Sweeper
  • 8830 Views
  • 4 replies
  • 1 kudos

Change Ticket Status based on Time

Is there a way have a ticket change statuses if say its left on particular state for a period of time? The idea being that a ticket is left open after say 24 hours would change to unresolved or changed to higher priority to show higher importance tha...

Resolved! Excluding assets with specific state from scanning

We have created a custom state called "Destroyed." These are assets that we have disposed of or decommissioned. We would like to maintain these in the database for now to maintain a historical record. I would like to exclude any assets with the "D...

njett by • Engaged Sweeper III
  • 5114 Views
  • 2 replies
  • 0 kudos

Resolved! Antivirus - Windows Defender

We have several windows 8 and windows 10 machines where we have disabled Microsoft’s window defender antivirus via group policy and windows registry. Lansweeper is showing that several machines have both windows defender and our third party antivirus...

clarke1 by • Engaged Sweeper II
  • 8923 Views
  • 1 replies
  • 0 kudos

Resolved! Can't remove some help desk agents

I was able to remove some of the agents by transferring their data to a different agent but for some reason I can't do it with others. I get an error saying agent's data must be transferred first. Any help would be greatly appreciated.

kwalker by • Engaged Sweeper
  • 6927 Views
  • 1 replies
  • 0 kudos

Resolved! Logging asset edit in history

Hi,I'm wondering if it is possible to automatically log any changes made through "Edit asset". It can be either in the History sectino or comments section.This is one of the functions available in Solarwinds Web Help Desk as Asset History to keep a l...

ccsben by • Engaged Sweeper
  • 5284 Views
  • 1 replies
  • 1 kudos