Hello Community, Great news - we are running a virtual meetup! Our product team will answer all of your questions in this live “Ask Me Anything” style Q&A on OT Asset Management. Please register for the event with this link About the session Durin...
We've got ~130 Surface Pros and are finding some odd issues with how they're seen by Lansweeper.None report having battery to tblPortableBattery, tho they do report normal battery.Some, random at this point, do not report a chassis type. Others do ho...
I think we have missed something with our configuration. Users are being prompted for credentials.We've followed many help documents and made some changes in IIS to no avail.There may already be a thread for this and if there is, please point me to ...
Is it possible to have some boilerplate text included when a new ticket is created.Example: Please use this ticket for XYZ. Also be sure to download the following form from the KB to view more information.Can the Text fields have an "example" format...
In Lansweeper Version 5 I had the access to the web page configured so that any validated domain user could see all assets and run the basic actions. In addition some specific users also had access to the configuration menu and the enhanced actions.I...
Dear Lansweeper Technician,i have one Helpdeskuser. And as he logged in to the Lansweeperwebpage he was asked for the emailadress and the language.Even if i have chosen german, no email replies like the "Ticket Creation (Sent to User)" are send in Ge...
We have office staff organized by their location in Active Directory OUs (They also have the AD field 'PhysicalDeliveryOffice' set to indicate their location).It would be ideal if all users within a location could view all and even update tickets tha...
I've added a ticket custom field that is a datetime record and has Agents Only and Required for closing checked.I added a value when creating the ticket (self initiated as an agent) to the field. I then submitted the ticket, and closed the resulting...
Hi, I have a range of SLA's based on ticket type and Priority.For example, my Priority "1" call is 15 minute response and 2 hour resolve. My Priority "2" call is 15 minute response and 3 hour resolve. I have 2 SLA Groups, one only targets my P1 calls...
