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Surface Docks

Hi all,Quick search didn't though up anything on this.We have a lot of Microsoft Surface devices, various models, 3, 4, Surface book (even an RT!) I can't see an entry on an asset for the Surface dock connected to the device. I was hoping to do an au...

Cameron by • Engaged Sweeper
  • 5199 Views
  • 1 replies
  • 0 kudos

Add data to existing assets

Hello,I would like to ask if it is possible to massively add data to existing assets, I would like to add information to the created custom fields eg based on the computer name. What is the best way to do this?Best regards

bposiakow by • Engaged Sweeper
  • 6205 Views
  • 2 replies
  • 1 kudos

Computers: Encryptable Volumes help

We are currently going through the process to bitlock all of our computers and we have noticed that for many of the computers we have bitlocked are not showing up. They are set to active, they have been scanned many many times, they are windows compu...

Resolved! Issue with Upgrade to 6.0.100

I followed all of the steps for this upgrade exactly. I even made backup copies of all of the files. When my staff logged back in they noticed that everything had reverted back to 7/28/2017. I tried putting the backup of my database into place and...

albrigtp by • Engaged Sweeper
  • 11085 Views
  • 3 replies
  • 1 kudos

No report editor option

I used to be able to edit reports in Lansweeper however, when I open a report i do not see any links to edit them. I also do not know how to access the report builder if I wanted to create my own custom report. Please help

Ravioli by • Engaged Sweeper
  • 8913 Views
  • 3 replies
  • 0 kudos

Resolved! manually create assets with same IP Adress

We would like to create two or more assets with the same IP address (e.g. on stock as spare). Is there an asset state or another way we can do so? When we create the second item with the same IP address, LANSweeper shows a conflict with the IP addres...

tsattler by • Engaged Sweeper
  • 9533 Views
  • 2 replies
  • 0 kudos

Ticket IDs not counting correctly

Hi, We've noticed that the ticket ID counter is not working correctly.For some reason, there are gaps in the numbering of the ticket IDs in our system.Last time this happened was Tuesday/Wednesday this week: last ticket Tuesdaynight was #8597, first ...