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Resolved! Mass Close Tickets

I see that there is the option to checkbox multiple tickets and close them via the actions menu, but it won't allow that by default. I think this is related to the setting for Root cause needing a selection. Is there a way of making Root cause opti...

dclark_AZT by • Engaged Sweeper II
  • 9084 Views
  • 2 replies
  • 1 kudos

New ticket - user lookup via AD?

When I create a new ticket, is there any way to add a field which does an Active Directory lookup? Like "add asset", I would like my helpdesk technicians to be able to search for users by Active Directory. For example, new ticket > user > select user...

Default a Custom Field

When I create a custom field in "Ticket Custom Fields" I cannot set default values. How can I set this? If it's not possible please add this as a feature request. Thanks!

hcatesmmi by • Engaged Sweeper
  • 5737 Views
  • 1 replies
  • 0 kudos

custom data fields

If I make a custom action say using powershell to return a value, can I store that in a custom data field and later report on it?So as an example, LS does not return the amount of disk fragmentation, can I return that from a PS query and stick it in ...

AZHockeyNut by • Champion Sweeper III
  • 4395 Views
  • 1 replies
  • 0 kudos

Resolved! Adobe Flash Player Auto-updates using Reg scanning

Hi,Is there a way of scanning Auto-updates in Adobe Flash Player using Registry Scanning?I'd like to enable Auto-Updates , so that people don't use older versions of Adobe Flash Player on their systems.

waltkrao by • Engaged Sweeper II
  • 11447 Views
  • 3 replies
  • 1 kudos

Passing parameters from Widget to dB

Hello team,I want to create a widget in which user's input is passed as a parameter to a Query in tsysDBObjects. I looked through the tester sample widget, but how do I send the testinput value as parameter to Query?Just For eg, suppose i want to exe...

Raviraj by • Engaged Sweeper
  • 16321 Views
  • 2 replies
  • 0 kudos

Resolved! Scan IP Widget

Would love it if there was a way to scan a single IP on demand by just typing it in to a widget rather than having to setup a scanning method, disabling all enabled ranges, enabling just the one your after, getting the result and then reversing the w...

RTI_IT by • Champion Sweeper
  • 7348 Views
  • 2 replies
  • 1 kudos