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Resolved! Default scan server changing by itself

We have two scan servers in place due to our network spanning two separate buildings, unfortunately due to the network configuration there is no current way to scan both buildings from one server. The setup is working great and both scan servers are ...

Gururek by • Engaged Sweeper
  • 8640 Views
  • 2 replies
  • 0 kudos

Sort Ticket Type in User Dashboard

When a user creates a new ticket via the Dashboard, they can select the ticket type from a drop-down box.I can not figure out how this list is sorted, but it's not via htbltickettypes.tickettypeid, alphabetically or otherwise.Is there any way to get ...

LanSweeper setup Email

Looking for setup instructions as for how to setup Lansweeper for email so that as a new ticket comes in the helpdesk staff get notified and that as the agent post to the customer, the customer gets responses or ticket confirmation. Also, would like...

sleague by • Engaged Sweeper II
  • 18250 Views
  • 1 replies
  • 0 kudos

Helpdesk - SQL - Ticket log data

Helpdesk - How to view Ticket log data by SQL script.It seems ticket tables reference log files in the following directory:C:\Program Files (x86)\Lansweeper\Website\helpdesk\files\If this is accurate:Why isn't this stored in SQL tables so that we can...

jkot by • Engaged Sweeper III
  • 7307 Views
  • 2 replies
  • 0 kudos

What Satisfies the Response SLA?

Hi,I've noticed many of our tickets still have the response SLA clock ticking even though there have been multiple notes entered and emails sent in that ticket. What triggers the Response SLA to know that you have responded to the user?Thanks!

ktc2 by • Engaged Sweeper
  • 5075 Views
  • 1 replies
  • 0 kudos