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📊Power BI and Lansweeper On-Prem

Hi Community, Trying this again for On- Prem users based on this comment from @DonMario73  Let’s talk about Power BI and Lansweeper On-Prem! In this thread, let us know: Best practices for extracting and visualizing your data.Tips for troubleshooting...

SLA doesnt change based on Priority Change

Hi, I have a range of SLA's based on ticket type and Priority.For example, my Priority "1" call is 15 minute response and 2 hour resolve. My Priority "2" call is 15 minute response and 3 hour resolve. I have 2 SLA Groups, one only targets my P1 calls...

jaik by • Engaged Sweeper
  • 10076 Views
  • 2 replies
  • 0 kudos

Unable to access Configuration\User Access & Roles

Hi All,We recently changed the domain administrator's account for Lansweeper because the initial account is being used for a production application. We copied the original account and created an account for Lansweeper. I wanted to assist a user who w...

Resolved! Computer Name Change creates new asset

Hello,I did a brief search for this and didn't find an answer to my issue, so if one exists I apologize. Alright, so my system administrator has enabled "detect computer name change" in the configuration options on the server, yet during my testing ...

Jsydney by • Engaged Sweeper II
  • 10055 Views
  • 6 replies
  • 1 kudos

Infinite loop ticket

A ticket was opened to remove a users email address. Ticket was opened by the user himself. When ticket is closed, it will send email to just removed email address. Server answers "Delivery failed blah blah" and ticket activates again and gets In Pro...

Juha_Otava by • Engaged Sweeper III
  • 11559 Views
  • 4 replies
  • 1 kudos

File scan report

I really like the build it file scanning feature in LS; but how do I craft it into a more robust report? alls I need is to see if this exact folder is present on my machines; c:\programdata\cisco\cisco anyconnect secure mobility client\network access...

Cant create new knowledgebase articles?

HiSuddenly, i cant create new knowledgebase articles. Our helpdesk trial recently ran out, is it related to creating new knowledgebase articles? Instead of the "new article" button on the knowledgebase page, there is now "New Ticket"..My user is an A...

a_seiler by • Engaged Sweeper II
  • 8858 Views
  • 2 replies
  • 0 kudos

Security Permission Problem

The view assets role has the option to "rescan computers" unchecked, however users with the view assets role still can rescan and also ping assets. How does one stop users with only view assets rights from being able to rescan computers.-Tony

tcilmo by • Engaged Sweeper II
  • 4354 Views
  • 2 replies
  • 0 kudos

New Employee ticket type

I have created custom fields with de new employee ticket. A few fields i set to agents only as for AD account already present etc. What i would like is that the requesting user only fills in the neccessary details as Office location, depart, first n...

pvanlien by • Engaged Sweeper III
  • 6095 Views
  • 1 replies
  • 0 kudos