This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Community FAQ

General Discussions

Find answers to technical questions about Lansweeper.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Topics in this forum

Sign in/Join

Software Scan

We've uninstalled software on domain computers and the software uninstalled is no longer present in Program's and Features.Now when we scan the computers with Lansweeper it still shows the uninstalled software as "Installed". Now we've pinged, checke...

SJansen by • Engaged Sweeper
  • 5013 Views
  • 2 replies
  • 0 kudos

Manually assigning tickets and other neat stuff.

I'm just starting to look at the Helpdesk app. Seems by default all tickets are assigned to the ticket creator. How are tickets manually assigned or reassigned?How do I see ALL tickets? I currently see only a tab named My Tickets.Is there documentati...

rsellers by • Engaged Sweeper II
  • 12715 Views
  • 5 replies
  • 0 kudos

Next release

Whats the projected time frame of the next release and what will be included in it? Love lansweeper and its helpdesk but still need 1 item before I can switch....Thanks!

craehsler by • Engaged Sweeper II
  • 11207 Views
  • 6 replies
  • 0 kudos

Resolved! Lansweeper help desk - Do users need to log in?

At our organization, we want to start using the Lansweeper Help Desk. However, many of our users will not utilize the help desk if they have to log in, no matter how simple it is.Is there a way for users to navigate to the Lansweeper help desk web pa...

dokopnyi by • Engaged Sweeper
  • 7958 Views
  • 2 replies
  • 0 kudos

Resolved! Deleting tickets

I have assigned the permission for my admin+agent users to be able to delete tickets, however we are not receiving the function. I have attached a screenshot of the only options we have.

CJBoat by • Engaged Sweeper
  • 9756 Views
  • 3 replies
  • 0 kudos

Resolved! "Scan status" is now three dots

Any idea why Scan Status within any asset looks like this? I'm all but positive that it used to have real information there, but I'm not sure when that stopped. Scanning is working and updating, just not the status.http://imgur.com/a/7hzla]The only...

rseiler by • Engaged Sweeper III
  • 7685 Views
  • 3 replies
  • 0 kudos

much waiting time in License Compliance

We have 193 built in software licences in the software License Tracking. If we must call the License Compliance we nearly 5 minutes wait. could somebody give me please a tip like me this call can accelerate?much greetingsAndreas S

SpangA by • Engaged Sweeper III
  • 4272 Views
  • 2 replies
  • 0 kudos

Resolved! Search tickets containing certain number in text

Into our ticketing system we receive notifications for new staff that we need to create in AD. Key feature in our AD system is the personal ID number every person in Iceland has and this number is of course part off new tickets for new staff. If I se...

valaha by • Engaged Sweeper II
  • 7481 Views
  • 2 replies
  • 0 kudos