This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Community FAQ

General Discussions

Find answers to technical questions about Lansweeper.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Topics in this forum

Sign in/Join

Resolved! Addind CC users to existent ticket

Hi,We're starting to use your ticket system but we found a problem.When we send a ticket for the configured email in Helpdesk with CC users, the ticket is created well, including the CC users added in the plataform.The problem is that when we add a C...

MRN by • Engaged Sweeper
  • 14885 Views
  • 6 replies
  • 0 kudos

Resolved! Helpdesk questions

How do I see exactly which users received the individual answers to a ticket both the user in the "TO:" and "CC" fields? Would be nice to make it very easy to add/remove internal and external recipient in mail fields TO, CC and BCC. anyway to do this...

CHRLAU by • Engaged Sweeper III
  • 8948 Views
  • 2 replies
  • 0 kudos

Enumerate accounts on UNIX/ LINUX server

Hello All,I have a requirement to scan and report on all user accounts defined on our fleet of UNIX (Red Hat Linux, Oracle Linux and Solaris) servers.Would Lansweeper be able to achieve this? Basically we need Lansweeper to collect the details from t...

dsn7287 by • Engaged Sweeper II
  • 4700 Views
  • 1 replies
  • 1 kudos

Resolved! Lansweeper service not found

Cannot do remote control a computer, when I used test connection in Advanced actions, it gave a result that says lansweeper service not found. I even ran lspush then rescanned the asset, same result. What else can I do?

Resolved! Deployment of MSI package witk KEY_INFO

HelloI have a software that requires KEY_INFO parameter to be passed during installation.How do I go about configuring this with deployment packages? The below is the whole installation string. msiexec /i bomgar-scc-win32.msi KEY_INFO=w0dc3056g7ff8d1...

firmdale by • Engaged Sweeper II
  • 10538 Views
  • 1 replies
  • 0 kudos

User group can only see different ticket types

Is it possible for certain user groups to only see certain ticket types. IE. As an It engineer i want to create ticket for infrastructure work but i do not want Dave from sales seeing the infrastructure option?

Zacs by • Engaged Sweeper III
  • 10571 Views
  • 4 replies
  • 0 kudos