Hi,I think it would be nice if it would be possible to deactivate the calendar feature.At the moment I don't need this and so I don't want this to show up in my menu bar.Thanks and regards,Alex
I made specific SLA for workstation deliveries: Initial response 2 days, resolve 14 days and business hours to be used. Received an order, assigned to an agent and set state to "in progress". Now I see resolve time ticking down from 56 days and 10 ho...
Those with “clean” systems may not see the need, but I’m trying to bring out-in-the-wild systems under the compliance umbrella without having to re-image every one.I would like the capability to display (at logon) a free-form message to the current u...
We're using LS 6.0. I would like to remove the location lock we have enabled on about 100+ assets. I really don't want to go through one by one and remove it manually. We're using the non-SQL Server version. I tried creating a report and executing an...
When closing a ticket we have Lansweeper set to send out a message telling the user. The problem is if the user has their out of office enabled or an auto response it keeps opening the ticket as it replies to that message.Does anyone know a way aroun...
Hello. I have been trying out the new Help Desk system and it seems like it might work for us. We have been using ZenDesk for several years though and my main concern with switching is being able to take all of our tickets with us. I see that ther...
