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Filter unwanted sections of a helpdesk email

When users reply to a helpdesk case, I would like to find a way to exclude extra lines (email signature, etc). I realize that there is a line saying "### Everything above this line is added to your ticket ###" but the email header and signature goes ...

mghabel by • Engaged Sweeper II
  • 4378 Views
  • 1 replies
  • 1 kudos

Resolved! Software pack in license compliance

Hi,I've done some searching before I opened this topic, to no avail.I've just starting using the software license compliance section of lansweeper, but I'm not sure what the best practice is for bundled software.For example: we take daily images of c...

Resolved! Custom reply mail at "reject e-mail" in the helpdesk

We would like to reply an e-mail to users sending e-mails to the helpdesk with a link to the user helpdesk web-page. That way we can forse users to supply all the needed information in a new ticket. Is or will this option somewhere availible?

Rolands by • Engaged Sweeper
  • 8452 Views
  • 2 replies
  • 0 kudos

Resolved! Ticket Dispatch

Good Morning!I am having an issue with Ticket Dispatching. I would like all tickets originating from a specific email address to be assigned a ticket type. No tickets are created when the dispatch rule is enabled. I did test that tickets are created ...

bradm by • Engaged Sweeper
  • 14997 Views
  • 3 replies
  • 0 kudos

Resolved! Premium License question

I have a Lansweeper Premium license. I need to work with two servers, one for Web site another for scanning service. Is my license valid for this?

cheche by • Champion Sweeper
  • 9276 Views
  • 5 replies
  • 1 kudos

Resolved! Mailing reports

Hi Lansweeper-team,we tried to send a report to an exchange-distribution list and it fails. Simply nothing happens. When we use each mail-address separated by a semicolon it works perfect.Is this a known bug or why doesn't it work using dist.-lists ?...

group-it by • Engaged Sweeper II
  • 3602 Views
  • 1 replies
  • 0 kudos

Resolved! Support for Lync

In previous versions I changed hyperlink callto: -> tel: in user.aspx file. Where can I change this in version 6.x

cz239025 by • Engaged Sweeper
  • 3606 Views
  • 1 replies
  • 0 kudos

Resolved! "Set Personal" Option

Hello. We are a pretty small company with only two IT support peeps. I'd like to have the "Set Personal" check box checked by default or better yet, remove this option all together from the new ticket creation page and have it on by default. Is th...

HarkinsIT by • Champion Sweeper
  • 8605 Views
  • 1 replies
  • 0 kudos
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