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Understanding how cloud syncing works

Just resolved an issue we were having, however in the on-prem version, the only backup we have is from 11/10/2024, so 166 assets are missing vs what's in the cloud, including asset assignments. The cloud site is correct as of 11/15/2024 (which is whe...

rinks by Champion Sweeper II
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Resolved! Lansweeper Service is Missing

An ongoing issue from Friday that we are waiting for senior support for:Our Lansweeper on-prem stopped working Friday morning. Logging into the server, the Lansweeper Service was stopped. Trying to restart it did not work, it went to "restarting" the...

rinks by Champion Sweeper II
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Scan slowness

Hello everyone, I hope you are well.I have 2 Scan servers, considering an environment that has an approximate number of 30k assets. We reduced the log retention period, but the environment is very slow in updating information and/or registering new a...

AWS Public IP

Hey all,I was wondering how I can get the Public IP addresses of our EC2 Instances in Lansweeper. Everything seems to have been pulled seamlessly for what we were looking for. We do have Public IP for other instances on our on-prem devices. Is this s...