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DNS Names showing as IP-X.X.X.ec2.Internal

Good morning.  Back in August 2023 we migrated our Lansweeper server to AWS.  Since then, the scan server has been picking up what it things are new devices with names formatted as "ip-10-212-6-6.ec2.internal".  I for the life of me cannot figure out...

dlafleur by Engaged Sweeper II
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Report to show Eventcode 1096 but every Device only once

Hi, i try to build a report of the event-logs in last 7 days of id 1096.BUT i want every device to show up only once and not for every event.I use this Template:Event Log Cleared Audit - LansweeperCan you help me?Select Top 1000000 tblAssets.AssetID,...

TW by Engaged Sweeper
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Helpdesk - Stopping agents from self assigning

Hello all - is there a specific way to stop an agent from assigning tickets to themselves (outside of dicipline)? I've looked into ways of automatically classifying tickets as a different level , etc but looking for a quicker way to accomplish this. ...

RobDz by Engaged Sweeper III
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Sorting Option for Asset Documents

By default, it appears that on the Asset Document screen, files are sorted alpha-numerically by file name.Is there any way to change that and sort by date instead?If not, I'd recommend adding the option for clicking on the column headers on this scre...

bhartung by Engaged Sweeper II
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Uninstall All versions of a software

I know about the MSIUninstaller option in deployments, but that seems to be for a specific version only. I have a piece of software I want to uninstall that's spread across like 40 different versions. It would be a pain to add each version individua...

ERR_SSL_KEY_USAGE_INCOMPATIBLE - LanSweeper 11

I just upgraded to LS 11 and my site is not working with http nor https. (Before the upgrade, I could acccess our deployment via http, which now it gives an error message HTTP ERROR 500I went through the steps to ensure that my https site was properl...