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Resolved! Helpdesk User get's added as CC for every Ticket

Hey there,unfortunately all of the sudden our Helpdesk User get's added as a CC User for every Ticket which is quite annoying.Is there any way to filter this out or something?Like, when I write a Mail to Helpdesk without anyone in CC, it creates a Ti...

Manually adding assets

Hey Guys,  If we manually add an asset (laptop) to Lansweeper before it is powered on and prior to agent being installed and say add a custom state e.g Offline Stock... once that laptop is then powered on and the agent is connected would the status a...

Ashman24 by • Engaged Sweeper
  • 3915 Views
  • 1 replies
  • 0 kudos

QR Code scanning for Lansweeper Cloud.

Greetings, I am trying to generate QR codes that can be scanned via a iOS/Android device which will open up the Lansweeper Cloud asset page. I can't seem to find a way to generate a QR code in the Cloud portal like you can in the on-prem version.  As...

harrisa by • Engaged Sweeper
  • 4826 Views
  • 4 replies
  • 0 kudos

Mixing Domain and IP Range Scans

Hi - i'm just finishing up a large enterprise Lansweeper deployment with about 40k windows assets and about 100k assets total. Due to the sheer size of the implementation, we have split scanning across 9 Lansweeper Scanning servers, each is configure...

Jabez_ by • Engaged Sweeper
  • 6487 Views
  • 5 replies
  • 1 kudos

Resolved! Lansweeper extension not installing

From KB The executable adds the Lansweeper extension for Firefox to the Program Files\Mozilla Firefox\browser\extensions or Program Files (x86)\Mozilla Firefox\browser\extensions directory on your computer.My problem is Firefox extension doesn't get ...

Juha_Otava by • Engaged Sweeper III
  • 10967 Views
  • 5 replies
  • 0 kudos

Barcode Field Issue

We have been storing external barcode info in the barcode field in Lansweeper for scanned Windows systems. When we swapped hard drives between two laptops, the barcode field appears to have followed the computer name record, and isn't matching the se...

mhaymore by • Engaged Sweeper II
  • 1823 Views
  • 0 replies
  • 0 kudos