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Updating Lansweeper Relay LSAgent Version

Hello,How do I update the LSAgent version for the Relay server?LsAgent scan via relay: Version: 10.0.1.1LsAgent scan directly via scan server: Version: 10.4.2.0We currently have Lansweeper Server/Website Classic version 10.4.4.4 installed.Relay Confi...

lpltech by • Engaged Sweeper
  • 1462 Views
  • 1 replies
  • 0 kudos

Mini-server Lansweeper

We have a dream… Today Lansweeper Onprem can only be installed on a Windows system. Our dream is to have an alternative for mini-servers. Let me explain. My sector of activity makes that I have many sites all over my country (+50) with an average of ...

Linux server not scanning

I have a Linux server (RHEL 7.9) that will not scan. I checked the settings for it, for Lansweeper to pick it up and similar servers don't have a problem. I click on rescan asset and it doesn't do anything. Eventually it start scanning on it's own bu...

bellk9 by • Engaged Sweeper
  • 2077 Views
  • 2 replies
  • 0 kudos

Scanning with a Microsoft Account

We’ve been trying to set up our Lansweeper to scan our computers with a Microsoft account (as it is supposedly possible) but it has not been working.All our machines are connected to an Azure AD and are logged into using Microsoft accounts. We have a...

Slow by • Engaged Sweeper
  • 4005 Views
  • 3 replies
  • 0 kudos

Archive / Delete

Hello,Cause of the gdpr we want to archive / delete old users and tickets.What is the best way to do this?

dop by • Engaged Sweeper III
  • 2448 Views
  • 3 replies
  • 0 kudos

How to resolve "Asset is not enabled" issue?

In troubleshooting why Lsagent is not reported back to server, I noticed that Lsagent will check whether the asset status in server before scanning. In my case, "Asset is Not Enabled"; hence, the data is not refreshed on the LS server.  Questions: 1)...

kslim by • Engaged Sweeper II
  • 1979 Views
  • 1 replies
  • 0 kudos

Help Desk SLA Updates by category change

Hi guysIs it possible to make the SLA of a ticket update when its category is changed?We currently have an issue where our users will email us to log tickets, which puts it in our "Unsorted" category. This category has an intentionally low SLA on fir...

DuttonM by • Engaged Sweeper
  • 1963 Views
  • 3 replies
  • 0 kudos