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Decommissioned Assets

Is there anyway to get Lansweeper sites to ignore assets that have the status decommissioned?Yesterday I had a decommissioned computer that was showing up in risk insights. I choose to ignore that computer, but there is one computer that show up on t...

New ticket email going to wrong agent email

I have an agent that is not getting emails when he is assigned to them.  He has two AD accounts, john.smith@domain.com  and jsmith.adm@domain.com .  The system is sending these emails to jsmith.adm@domain.com  instead of john.smith@omain.com   I chec...

Resolved! Missing entries from tsysOS table

I've just created the Lansweeper report provided here to get an idea of the installed LSAgent versions in our environment.I noticed that the OS column is only populated for Windows machines. This column is the OSname column in the tsysOS table, joine...

sticky by Engaged Sweeper III
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User Pages - Open User in Microsoft Teams Chat

If you're looking for a convenient way to communicate to a specific user whether that's from the deeplink on the computer page etc. you can use the following to automatically open a Microsoft Teams chat with that individualhttps://teams.microsoft.com...

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dman by Engaged Sweeper
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Cloud Asset Discovery

Good day all.My team and I have been trying to setup Cloud Asset Discovery with some mixed results.  We are using AWS for our cloud environment.  The first thing we tried to do was the Organization Unit ID or Root ID.  We entered our Role ARN, then o...

Resolved! License Tracking Best Practices...

Keeping track of licensed software is pretty straightforward. But how are you keeping track of unlicensed software, such as Drivers, Adobe Flash Player, Adobe Reader, Etc... I originally created a Group called "Unlicensed Software" and added all th...

ezhess by Engaged Sweeper
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  • 5 replies
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Operating System not scanned after inplace Upgrade

Hello,we are currently rolling out the inplace upgrade from Win 10 to 11. but after the OS is sucsessfully installed, the Asset does not update to reflect the operating system version changes. it remains as an Win 10 Asset.What could be done to ensur...

langermi by Engaged Sweeper
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  • 1 replies
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