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Find answers to technical questions about Lansweeper.

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Poll: How Familiar Are You with CAASM?

Hello Everyone, We’re looking to understand how aware the community is of Cyber Asset Attack Surface Management (CAASM) and how widely it's being adopted in the industry.  Let us know your response to the poll below on CAASM. Link to poll CAASM Poll

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Mercedes_O by Community Manager
  • 819 Views
  • 0 replies
  • 3 kudos

Helpdesk Actions button not showing

In my Lansweeper installation, the "Actions" button in the Helpdesk is not showing.The licence is correct and my User is set as Admin + Agent (and the user is made Agent in the general settings).I'm not able to assign Tickets or change states.Any ide...

jabe by Engaged Sweeper
  • 699 Views
  • 3 replies
  • 0 kudos

Resolved! Error : Scanning Access denied

We have recently installed Lansweeper in our company.We have observed that Lansweeper is not scanning few machines in our domain.Credentials entered for scanning have domain admin privileges on it and all other machine are getting scanned with same c...

kavita by Engaged Sweeper
  • 28122 Views
  • 3 replies
  • 0 kudos

Resolved! vcenter scanning load?

Hi,  quick question, any idea how to estimate how much load vcenter scanning puts on virtual infrastructure?We got 10 servers connected to vcenter and running around 1500VMs 

hyvokar by Engaged Sweeper II
  • 1115 Views
  • 3 replies
  • 0 kudos

Hiding unused asset types

Our database is cluttered with 159 unused built-in asset types. We make use of around 35 types. We'd love to have a way to hide unused types so we don't have to sift through so many unneeded entries. I know we can't delete the built-in ones from the ...

ngb by Engaged Sweeper
  • 335 Views
  • 1 replies
  • 0 kudos

Treat software licenses as assets

Perfect use case: we have a Microsoft Enterprise Agreement that covers multiple licenses. There is no way to track the EA itself as an asset (we have a custom asset type called "Contract") with a relationship to the entries in the Software License Tr...

ngb by Engaged Sweeper
  • 924 Views
  • 1 replies
  • 1 kudos

How does Lansweeper Support work?

Hello - I am a System Engineer and our company uses Lansweeper.  I am trying to get support on how to migrate our SQL back end database to a new node.  We found the documentation on how to move SQL to a new server but I cannot find any documentation ...