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Helpdesk Custom field for working hours

Hello,we need the possibility to track working hours for a ticket per day. The state based automated tracking of lansweeper doesn't fit our requirements since some tickets get passed from agent to agent and the process of changing ticket states every...

Lansweeper cisco LWAPP's

I am able to successfully scan in my Cisco WLC's but I am not able to gather information on the LWAPP itself. Is there a way for LS to scan the AP Model/Hostname via the controller? I have seen the question asked here but no clear answer.I am scannin...

ScottG by • Engaged Sweeper
  • 1983 Views
  • 0 replies
  • 1 kudos

Who does the ping?

Hello everyone, I have the following initial situation:SRV01 -> Lansweeper instance (web, scan etc)SRV02 -> scan server (in other Subnet, Clients in this Subnet ar not reachable for SRV01)CLI01 -> Client, reached by SRV02If I now send a ping to the a...

SyncMasta by • Engaged Sweeper III
  • 2148 Views
  • 1 replies
  • 0 kudos

EmailLog.txt file become big in size

Dears ,the file EmailLog.txt has become 40 GB in size, please guide on how to safely remove this file.update : the file can be removed after stopping the Lansweeper Service .but how this log can be disabled ?Thanks

aryahmed by • Engaged Sweeper
  • 4387 Views
  • 2 replies
  • 0 kudos

LsAgent for Windows command line options?

Are there any command line switches for the LsAgent that is currently installed on a Windows computer?For example.LsAgent.exe /scan to force it to scan?If yes, where might I find a list of these switches?Thank you,

RobertBasil by • Engaged Sweeper III
  • 15139 Views
  • 6 replies
  • 1 kudos

Database size growing too large

My database seems to have grown exponentially over the last few weeks despite not gaining that many new assets:Microsoft SQL Server 2014 (SP3) (KB4022619) - 12.0.6024.0 (X64) Sep 7 2018 01:37:51 Copyright (c) Microsoft Corporation Express Edition (64...

Limit New Ticket Notifications

I would like to have new ticket notifications sent to users but I would like to limit the initial notification to only the sender instead of everyone included on the original message. Long story short, we cannot prevent our helpdesk email from receiv...

Set up user as Asset Manager over only one domain

We have a couple users that we want to set up as Asset Managers over only their domain. I've searched as to how to do this and can't find anything. Can anyone help me please? (Maybe I'm searching using wrong words??)

tjkalb by • Engaged Sweeper II
  • 3385 Views
  • 3 replies
  • 0 kudos
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