General Discussions

Find answers to technical questions about Lansweeper.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Topics in this forum

how to uninstall Adobe Reader in all its versions

Hello community, I need to uninstall Adobe Reader in all its versions, I find multiple versions on the computers and I just have to leave the last one and updated but I can't find how to delete the previous versions, some guidance about it, thanks

canitoHD by Engaged Sweeper
  • 5285 Views
  • 2 replies
  • 0 kudos

Mail notification Windows Defender Event id 1116

how i can monitor Event ID at application and service event logs? I try to catch Windows Defender malware event 1116 (Warning) in %SystemRoot%\System32\Winevt\Logs\Microsoft-Windows-Windows Defender%4Operational.evtxat the moment Lansweeper 7.1.100.1...

MB1 by Engaged Sweeper III
  • 8888 Views
  • 2 replies
  • 1 kudos

Personalize interface user ticket

Hello I am newly in testing with Lansweeper. I would like to know if we can completely modify the interface that the user will use when creating a ticket? example, delete in the user interface the option '' Assets Concerning '' Remove the Subject fie...

bidon by Engaged Sweeper
  • 8096 Views
  • 4 replies
  • 1 kudos

Notification ticket in pending after 1 week

Hi everyone, experts.I have a question for youI'm new to using Lansweeper's ticketing system.I was wondering if there is the possibility to notify after a week from the creation of a new ticket to the team / agent that there is an ticket open or in p...

Second email account for HelpDesk

Good day!Yesterday I added a second email address to our Lansweeper helpdesk. emails sent to the address are loaded into Lansweeper. However, no outbound emails are being send. After a bit, the system adds a ticket note. I have attached a screens...

JTempleton by Engaged Sweeper III
  • 4896 Views
  • 1 replies
  • 0 kudos