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Auto Assign Tickets per Location

Hi, we are trying to setup the help desk and have hit two significant issues. 1. We would like to pre-populate the location information based either on the users AD OU, AD company field.2. With this location information we would like to automatically...

khancock1 by • Engaged Sweeper II
  • 12710 Views
  • 7 replies
  • 2 kudos

Move Lansweeper Installation

Hi,I need to install our Lansweeper to another Server, we use a SQL Database.I found this Artikel but iam not sure about the Installation Otions. Reinstalling Lansweeper on new computer• Delete or disable the Lansweeper service on your current serve...

R_S by • Engaged Sweeper II
  • 5459 Views
  • 1 replies
  • 0 kudos

Scanning WMWare Servers

I’m trying to get my VmWare servers in Lansweeper but it is not working fine. We have 3 ESX Host, of course with different IP numbers and Host names. When I scan the three IP adresses the following happens:Only ESX01 and ESX02 are visible in Lansweep...

Resolved! Creating Tickets through Voicemail

We are just starting to explore our trial of the Helpdesk and have run into a curiosity. We use Skype for Business as our Corporate phone system. It is set up to send us a transcribed email when someone leaves us a voicemail. I set up our "Helpdes...

dledger by • Engaged Sweeper III
  • 18115 Views
  • 11 replies
  • 0 kudos

Resolved! How do you get the asset total in a report

Hello,I have created a report that involves all the PC's on the network. Is there a way I can get the total sum of the assets into the Report? I usually export my reports to Excel, so would I just find the total asset sum after I export it to Excel?O...

akira by • Engaged Sweeper II
  • 12052 Views
  • 5 replies
  • 1 kudos

Resolved! Ticket System Email Settings

I would like to create a specific ticket dispatching rule for incomming emails in our lansweeper ticket system. The rule should filter all tickets with "IT" in the subject field of the ticket and assign those tickets to the "IT Support" team. I alrea...

xPaul by • Engaged Sweeper II
  • 5139 Views
  • 1 replies
  • 0 kudos

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