General Discussion Forum - Lansweeper Community

HDD not scanned correctly

Hi,We´ve got a problem with one of our servers.It is a virtual server like most of ours.He got two harddiskdrives formated with NTFS installed.Drive C is scanned. But drive E seemed not to be scanned well. Seemed to be found but not the right way.Any...

Resolved! Firefox Plugin disabled - need updated plugin

When Firefox updated to v48.0, they forcibly disabled the Lansweeper plugin. It says that Lansweeper needs to provide a signed addon.

Resolved! Deleted tickets

hi,is it possible to tell, if a user helpdesk user has deleted tickets from the helpdesk?is there a report we can pull to show who deleted what, and when?

Old tickets import

Hi all,I'm trial running Lansweeper for our new helpdesk for our company, and I've used the .CSV template and added all our old tickets to it, but I keep getting the error message "Index was outside the bounds of the array"Anyone have any idea why th...

Resolved! Encrypting UserName & Password in Lansweeper.Exe.Config

Is there a way to encrypt the username and password in C:\Program Files\lansweeper\Service\lansweeperservice.exe.config ? Below is the key value pair in the xml config. <add key="ConnectionString" value="Persist Security Info=False;Data Source=<serv...

PC's on new domain

We just received a ton of PC's that will no longer be signing into our usual domain. All of the PC's on the new domain are being detected by Lansweeper but we are receiving the "Scanning access denied: Scanning credential is missing administrative pr...

Adding or Using Additional System Variables in Response Templates

I am working to setup custom response templates, to be used when agents close ticket requests. I see in the template design screen that the following variables are available (%USERNAME% , %USERCOMPANY% , %USEREMAIL% , %AGENTNAME% , %AGENTEMAIL%) - b...

E-mail ticket issue

Hi,I am having some issue with the helpdesk.It worked at the installation but now it doesn't anymore.I have an e-mail account setup to whom users send messages to in order to create new tickets.Unfortunately, it's been a few days since the last ticke...

General Discussions

Forum Posts

HDD not scanned correctly

Resolved! Firefox Plugin disabled - need updated plugin

Resolved! Deleted tickets

Old tickets import

Resolved! Encrypting UserName & Password in Lansweeper.Exe.Config

PC's on new domain

Adding or Using Additional System Variables in Response Templates

E-mail ticket issue

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