So one day this week, out of the blue, I am unable to drill into certain Windows PC's from any of my reports. They're just displaying as text rather than a link like before. Any idea why this may be?
Hello my apologies if this question is silly, I am very new to lansweeper but I couldn't find anything obvious about this question...Do you have a suggestion on how to monitor a link to a specific ISP? Regards,
When viewing asset details (computer) and trying to use the ping command, I get the following message:Permission denied.cmd.exe /K "ping.exe QCSPC27.xxxxxxI get the same error for:PingPathTraceRtNBTstatWhen trying to use the Http/Https actions I get:...
Currently just using the freeware version which is limited to 100 assets. We have less than 100 user/workstation combos so this works out perfect.... except they each have multiple monitors and I constantly am needing to go in and click endlessly to ...
Hello. There are only two techs using the Lansweeper Help Desk and I would like it set up so that any time a user or tech comments on a ticket, it should be copied to both of us. For instance, if my coworker closes a ticket, I want to get copied on...
Hello - I know there yet isn't a way to really edit the outgoing email templates yet. Is there a way to change or remove the following message that's at the top of each message?"### Everything above this line is added to your ticket ###"For one it sh...
I'm attempting to setup round robin ticket assignment within Lansweeper, but it doesn't appear to be working. Am I missing something other than the drop down under General Settings > Auto Assign > Assign Tickets?
All Agents get a text message when a user creates an urgent ticket in our current help desk system. This is because we're a small team and sometimes there's no one watching the system to assign incoming tickets. We need this to function in the Help...
