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📊Power BI and Lansweeper On-Prem

Hi Community, Trying this again for On- Prem users based on this comment from @DonMario73  Let’s talk about Power BI and Lansweeper On-Prem! In this thread, let us know: Best practices for extracting and visualizing your data.Tips for troubleshooting...

Resolved! Import tickets - email already assigned to a helpdesk user

Trying to run a test of importing tickets via CSV. I get a message saying the email is already assigned to a helpdesk user. I am guessing that the import is trying to create new users based on the UserEmail column and not use existing users? Any w...

RKacz by • Engaged Sweeper II
  • 6905 Views
  • 1 replies
  • 1 kudos

Resolved! Feature Request - SLA Escalation

As the title and description explain....If a Service Level Agreement has not been met, meaning the time has expired and we are now operating in SLA Overtime, it would be beneficial if an assigned/designated supervisor is notified via email.Additional...

turturis by • Engaged Sweeper II
  • 7929 Views
  • 1 replies
  • 1 kudos

Resolved! Scanning HP Linux Thin Clients

Looking to see if anyone has had success scanning HP Linux Thin Clients. Specifically model t5745 running a HP linux OS. Lansweeper sees them as a network device, but it appears SSH isn't enabled nor an option to enable on the thin clients.

bandersen by • Engaged Sweeper II
  • 5644 Views
  • 1 replies
  • 0 kudos

Resolved! about computer environment value.

I have enable scan item "ENVIRONMENT" on scanned Item Interval options,But I can't find any message on assets --> config --> windows --> environmentjust response No information foundhow can i check this issues?Thank.

gene_tsai by • Engaged Sweeper
  • 3607 Views
  • 1 replies
  • 0 kudos

Resolved! Audit Mappoint mounted Windows Server drives

Hi,is it possible to audit mappoint mounted windows server drives likehttps://learn-powershell.net/2012/08/10/locating-mount-points-using-powershell/I think, it must be possible to read the WMI InfoGet-WmiObject Win32_Volume | Format-Table Name, Labe...

daigls by • Engaged Sweeper III
  • 4243 Views
  • 1 replies
  • 0 kudos

Resolved! Add AD User from another Forest?

Can I add an AD User to Lansweeper from a trusted domain in another Windows forest? I can't seem to get it to show up. I have a two way trust set up.Thanks!

sf998z by • Engaged Sweeper
  • 4119 Views
  • 1 replies
  • 0 kudos