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Find answers to technical questions about Lansweeper.

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Bind E-Mail Accounts to special Ticket-Type

Hello,we have two email adresses (support and purchase) and we also have two ticket types (support and purchase). Is it possible to set the ticket type for mails coming from purchase automatically to the ticket type purchase and of course support to ...

Auto Assign via email

Hi,We been having staff here just email a dedicated mailbox for their requests and Lansweeper takes that email and creates us a ticket. Is there anyway to have lansweeper auto assign ticket to an agent from email creation? If i read right i see that ...

jkapera by • Engaged Sweeper
  • 9113 Views
  • 3 replies
  • 0 kudos

Network Mapping on a map

Is there a program such as cisco packet tracert for network mapping(like pc's connection switch connection router etc.. on a map ) on Lansweeper?

Yas_n by • Engaged Sweeper
  • 12366 Views
  • 2 replies
  • 2 kudos

Resolved! Some machines not being scanned

We've using Lansweeper 5.3.0.8. We've noticed that on some machines, the "Last tried" scan time is several weeks behind. For example, I'm looking at one of our Windows computers, and it lists this:First seen: 05/22/2015 16:13:09Last seen: 07/09/2015 ...

jprateragg by • Champion Sweeper
  • 10185 Views
  • 4 replies
  • 1 kudos

Change Ticket Status based on Time

Is there a way have a ticket change statuses if say its left on particular state for a period of time? The idea being that a ticket is left open after say 24 hours would change to unresolved or changed to higher priority to show higher importance tha...

Resolved! Is Windows XP client supported?

most of Windows XP client got error message,Computer is online but firewalled.run tester show that the RPC server is unavailable.

zline by • Engaged Sweeper
  • 11296 Views
  • 3 replies
  • 0 kudos