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Resolved! Scheduled Reports Error

Greetings.  I have 3 scheduled reports that run on a Monday.  Starting on 8/5/2024 the reports did not send.  I can manually send the reports by clicking "Send Now" and they arrive and testing e-mail setting is successful.  After the scheduled time f...

Switching Lansweeper server from static IP to DHCP

Hello,My Lansweeper server was initially configured with a static IP address, and the Lsagent was pushed to all our devices with the command LsAgent-windows.exe --server [IP Address] --port 9524 --mode unattendedI want to switch the computer hosting ...

Resolved! Removing unwanted assets by type

Hi,Is there a way of removing assets in bulk based on their type?For example if I wanted to remove all monitors and stop them from being rescanned.  How would I do this?I think my organisation may be using the classic view web portal.  Some of the gu...

Auto close ticket based on email

I am setting up a test with a supplier to for them to receive tickets from me ,and reply to my tickets from their support system.We both have on-prem solutions. The supplier use TopDesk.I am looking to auto close tickets when a specific phrase is use...

Location map questions

Hello,I have a couple of questions regarding location maps.Is there a way to "drag-select" or similar methods, to select a group of assets in order to move them around on the map?In the location map, is there a way to hide/show different kinds of ass...

JustinL by • Engaged Sweeper
  • 404 Views
  • 1 replies
  • 0 kudos

Lsagent not scanning daily (Enabled=0)

Hi, There are a few PCs that do not run Lsagent on daily basis. During troubleshooting, it was found that there is an entry of Enabled=0 in the LsAgent.ini file of these PCs.   (1)  What may cause the Enabled flag = 0? (2) Will re-install the Lsagent...

kslim by • Engaged Sweeper II
  • 2322 Views
  • 5 replies
  • 1 kudos

Resolved! Bulk mapping of assets to a group

Hi,   how is it possible to map a whole bunch of assets to a specific group? E.g. I want to map all assets with nam estarting abc-XXX to be in group Group1. Group1 was indivually created already.   cheers, swsswr

swsswr by • Engaged Sweeper III
  • 2104 Views
  • 5 replies
  • 0 kudos

Resolved! Asset deleted after Rescan

  Hi All, I've a weird problem with 3 of my assets.The 3 assets are QNAP NAS from the same type, they have different IP's, MAC and FQDN.2 of them have the same Hostname.2 are in the same IP-Range (different Hostname).Each IP-Range has it own scanning...

ThermoSteve by • Engaged Sweeper
  • 8073 Views
  • 14 replies
  • 0 kudos
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