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Ticket Creation (Sent to User) - no other language

Dear Lansweeper Technician,i have one Helpdeskuser. And as he logged in to the Lansweeperwebpage he was asked for the emailadress and the language.Even if i have chosen german, no email replies like the "Ticket Creation (Sent to User)" are send in Ge...

Make tickets viewable to multiple users based on a filter

We have office staff organized by their location in Active Directory OUs (They also have the AD field 'PhysicalDeliveryOffice' set to indicate their location).It would be ideal if all users within a location could view all and even update tickets tha...

memxit by • Engaged Sweeper III
  • 9949 Views
  • 3 replies
  • 2 kudos

Ticket Custom Fields

I've added a ticket custom field that is a datetime record and has Agents Only and Required for closing checked.I added a value when creating the ticket (self initiated as an agent) to the field. I then submitted the ticket, and closed the resulting...

harringg by • Champion Sweeper
  • 7575 Views
  • 1 replies
  • 0 kudos

SLA doesnt change based on Priority Change

Hi, I have a range of SLA's based on ticket type and Priority.For example, my Priority "1" call is 15 minute response and 2 hour resolve. My Priority "2" call is 15 minute response and 3 hour resolve. I have 2 SLA Groups, one only targets my P1 calls...

jaik by • Engaged Sweeper
  • 11543 Views
  • 2 replies
  • 0 kudos

Unable to access Configuration\User Access & Roles

Hi All,We recently changed the domain administrator's account for Lansweeper because the initial account is being used for a production application. We copied the original account and created an account for Lansweeper. I wanted to assist a user who w...

Resolved! Computer Name Change creates new asset

Hello,I did a brief search for this and didn't find an answer to my issue, so if one exists I apologize. Alright, so my system administrator has enabled "detect computer name change" in the configuration options on the server, yet during my testing ...

Jsydney by • Engaged Sweeper II
  • 11543 Views
  • 6 replies
  • 1 kudos

Infinite loop ticket

A ticket was opened to remove a users email address. Ticket was opened by the user himself. When ticket is closed, it will send email to just removed email address. Server answers "Delivery failed blah blah" and ticket activates again and gets In Pro...

Juha_Otava by • Engaged Sweeper III
  • 12518 Views
  • 4 replies
  • 1 kudos

File scan report

I really like the build it file scanning feature in LS; but how do I craft it into a more robust report? alls I need is to see if this exact folder is present on my machines; c:\programdata\cisco\cisco anyconnect secure mobility client\network access...