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Resolved! 6.0.3 Beta Helpdesk Not sending email responses

Started working with the helpdesk in 6.0.3 (Love it so far) but I am running into issues somewhere with the email setup.I have the email account setup in the settings (A tester gmail account). The email account status shows green check marks under bo...

jjoelc by • Engaged Sweeper
  • 30222 Views
  • 12 replies
  • 0 kudos

Deployment Update existing Software

I'm basically looking for the functionality of Ninite but with Lansweeper deployment. I can deploy packages fine but when I want to update an already existing package I cannot just simply update. I would have to create another deployment that unins...

J-M by • Engaged Sweeper
  • 5894 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrading from 5.3.0.33 to 6.0.0.19

I have the same issues as this one but with more complaints.http://www.lansweeper.com/Forum/yaf_postst12677_Upgrade-from-5-3-0-33-to-6-0-0-19.aspx#post45627 .I'm glad that I backed up my database before I upgrade because it was terrible to see my gro...

akcsie by • Engaged Sweeper
  • 8019 Views
  • 4 replies
  • 0 kudos

Resolved! Help Desk Look & Feel Improvements

Hi Lansweeper, you've done a really great job on the mechanics of the Help Desk system... I've found it really easy to get my head around the difference job categories etc and I am excited by the possibilities it could offer our organisation.One part...

jaik by • Engaged Sweeper
  • 9848 Views
  • 2 replies
  • 1 kudos

Resolved! Import tickets - email already assigned to a helpdesk user

Trying to run a test of importing tickets via CSV. I get a message saying the email is already assigned to a helpdesk user. I am guessing that the import is trying to create new users based on the UserEmail column and not use existing users? Any w...

RKacz by • Engaged Sweeper II
  • 7601 Views
  • 1 replies
  • 1 kudos

Resolved! Feature Request - SLA Escalation

As the title and description explain....If a Service Level Agreement has not been met, meaning the time has expired and we are now operating in SLA Overtime, it would be beneficial if an assigned/designated supervisor is notified via email.Additional...

turturis by • Engaged Sweeper II
  • 8655 Views
  • 1 replies
  • 1 kudos

Resolved! Report Statistics on helpdesk module

Good afternoon!We are using the Lansweeper 6.0 and would like to know if the program has a report Statistics on helpdesk module ?Awaiting return.Thank youAtt,Fernando Miquilino