Problem;After updating to v6, the default access for everybody is Admin + agent - I assume that's the highest access possible, I want to change the default to the View Assets role. I've limited access to a single AD group via web access, but everybo...
We had started using the knowledge base for a couple of employees to organize and create new SOP's related to their job. Everything was working well. They only had access to create/edit knowledge base articles within their category. No changes have b...
I may be missing out on this, but how do you delete notes from a ticket? I am listed as an administrator so I would think I could do it but I cannot figure it out. It seems that even users who created the notes cannot do this.
Hi,I've created many new IP Ranges and now i want to group some of them to IP Locations but I can't find the configuration Page for IP Locations.My old IP Ranges/Networks are listed as IP Locations like I named them. All new IP Ranges are listed unde...
Hi AllI am looking to use lansweeper and adding the help desk feature makes it even better, however I cant figure out how to disable the built-in admin account.I know I can go into the settings and allow single signon based off the domain creds howev...
We are a Lan Sweeper Support Company and have been using the application for nearly 4 years and really like the asset inventory aspect of Lan Sweeper. Two questions:1. Is there a way to completely turn off the Helpdesk function in Lansweeper 6.0? I d...
There is difference between ticket item/field order and print preview. In preview items are in quite random order and unsorted. Everything is there but not in the same order they appear in the ticket input and edit or shown in ticket content editor. ...
