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Remove HelpDesk/Ticketing features entirely in v6.0

I see in the knowledge base where you can disable the helpdesk menu for admins but how can you not have the Help Desk/Ticket page for normal users come up? On the Website Settings page I added my admin groups under Website Access. It states by defaul...

Lansweeper and Active Directory

Does anyone know if Lansweeper is planning on expanding its Active Directory piece in the near future? We are looking at solutions like ADManager Plus (From ManageEngine) to run reports on the AD server and manage users. Would love to have that rolle...

cbeydler by • Engaged Sweeper III
  • 23771 Views
  • 4 replies
  • 1 kudos

Resolved! Lansweeper forced shutdown Windows 10

Hello,I can't force a machine shutdown if the command is issued from Lansweeper running Windows 10If I send the command in a PC using windows 7, it works.

jnarciso by • Engaged Sweeper II
  • 11514 Views
  • 4 replies
  • 0 kudos

Resolved! Attachments

I have created a a new Category in the KB.Inside this Category I have created an Article.In the Article I attached a PDF.When accessing the article I can see the attachment but when I click on it I receive a message stating "Error: File not found".

Resolved! Can't send messages

The default view of the text field for both users and agents allows for formatting options that utilize tags (i.e. <div>, <span>, etc..) However, when trying to utilize any of the formatting options including just returning to a new line, the message...

ARMC by • Engaged Sweeper II
  • 13226 Views
  • 4 replies
  • 0 kudos

Strange message from the Forum ?

HelloOne of my postings in Forum are not shown. Clicking on it via http://www.lansweeper.com/Forum/yaf_cp_subscriptions.aspx gives this message:Invalid You've passed an invalid value to the forum. Continue... What does that mean ?- Thanks

Boo by • Engaged Sweeper
  • 9042 Views
  • 1 replies
  • 0 kudos

Resolved! MAC-address in Device Summary

Hi Lansweeper Team,could you please add the MAC-address to the device summary again?I've installed Lansweeper version 6 and now I have to go to Config->Network->Network to find it out.Thanks.Regards,Alex

bobuddha by • Engaged Sweeper II
  • 8115 Views
  • 2 replies
  • 1 kudos

Resolved! Ticket API

I am trying to create a ticket using the api and when I make the call I receive the following error back:{"Success": false, "Message": "Only available in premium version or higher."}We are licensed for the Professional version, what am I missing?

tanderton by • Engaged Sweeper
  • 9010 Views
  • 2 replies
  • 0 kudos