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Disabling Bulit-in Admin Account

Hi AllI am looking to use lansweeper and adding the help desk feature makes it even better, however I cant figure out how to disable the built-in admin account.I know I can go into the settings and allow single signon based off the domain creds howev...

ahusein by • Engaged Sweeper
  • 15767 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade from 5.3.0.33 to 6.0.0.19

We are a Lan Sweeper Support Company and have been using the application for nearly 4 years and really like the asset inventory aspect of Lan Sweeper. Two questions:1. Is there a way to completely turn off the Helpdesk function in Lansweeper 6.0? I d...

pfrench1 by • Engaged Sweeper III
  • 9566 Views
  • 6 replies
  • 2 kudos

Resolved! Ticket Print Preview item listing order

There is difference between ticket item/field order and print preview. In preview items are in quite random order and unsorted. Everything is there but not in the same order they appear in the ticket input and edit or shown in ticket content editor. ...

Juha_Otava by • Engaged Sweeper III
  • 9518 Views
  • 3 replies
  • 0 kudos

Remove HelpDesk/Ticketing features entirely in v6.0

I see in the knowledge base where you can disable the helpdesk menu for admins but how can you not have the Help Desk/Ticket page for normal users come up? On the Website Settings page I added my admin groups under Website Access. It states by defaul...

Lansweeper and Active Directory

Does anyone know if Lansweeper is planning on expanding its Active Directory piece in the near future? We are looking at solutions like ADManager Plus (From ManageEngine) to run reports on the AD server and manage users. Would love to have that rolle...

cbeydler by • Engaged Sweeper III
  • 23780 Views
  • 4 replies
  • 1 kudos

Resolved! Lansweeper forced shutdown Windows 10

Hello,I can't force a machine shutdown if the command is issued from Lansweeper running Windows 10If I send the command in a PC using windows 7, it works.

jnarciso by • Engaged Sweeper II
  • 11537 Views
  • 4 replies
  • 0 kudos

Resolved! Attachments

I have created a a new Category in the KB.Inside this Category I have created an Article.In the Article I attached a PDF.When accessing the article I can see the attachment but when I click on it I receive a message stating "Error: File not found".

Resolved! Can't send messages

The default view of the text field for both users and agents allows for formatting options that utilize tags (i.e. <div>, <span>, etc..) However, when trying to utilize any of the formatting options including just returning to a new line, the message...

ARMC by • Engaged Sweeper II
  • 13244 Views
  • 4 replies
  • 0 kudos