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Resolved! Feature Request - SLA Escalation

As the title and description explain....If a Service Level Agreement has not been met, meaning the time has expired and we are now operating in SLA Overtime, it would be beneficial if an assigned/designated supervisor is notified via email.Additional...

turturis by • Engaged Sweeper II
  • 8691 Views
  • 1 replies
  • 1 kudos

Resolved! Report Statistics on helpdesk module

Good afternoon!We are using the Lansweeper 6.0 and would like to know if the program has a report Statistics on helpdesk module ?Awaiting return.Thank youAtt,Fernando Miquilino

Resolved! Show multiple IP addresses for a server

Hi,We have a few servers that have a few IP's assigned for each.Lansweeper only shows 1 IP but doesn't show the others.How can we make it show the others as well? (They are in the IP scanning range)Please assist,Thanks.

dimak by • Engaged Sweeper
  • 9095 Views
  • 3 replies
  • 0 kudos

Resolved! Edit registry HKEY_CURRENT_USER by Lansweeper?

Can you edit a HKEY_CURRENT_USER registry key by Lansweeper?I have tested with deployment package using a batch or powershell script.No error - but key won't change?!Someone with an good idea or solution?!

Default access for all users

Problem;After updating to v6, the default access for everybody is Admin + agent - I assume that's the highest access possible, I want to change the default to the View Assets role. I've limited access to a single AD group via web access, but everybo...

FixitDave by • Champion Sweeper
  • 13608 Views
  • 8 replies
  • 2 kudos

Knowledgebase editor/creator

We had started using the knowledge base for a couple of employees to organize and create new SOP's related to their job. Everything was working well. They only had access to create/edit knowledge base articles within their category. No changes have b...

surfcityit by • Engaged Sweeper II
  • 9971 Views
  • 3 replies
  • 0 kudos