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Resolved! Ticket API

I am trying to create a ticket using the api and when I make the call I receive the following error back:{"Success": false, "Message": "Only available in premium version or higher."}We are licensed for the Professional version, what am I missing?

tanderton by • Engaged Sweeper
  • 9013 Views
  • 2 replies
  • 0 kudos

Resolved! Calendar Problems

Is anyone having issues with the calendar still showing deleted events?Mine still shows the [DEMO] events after deleting the demo data, as well as some test events that I created.It throws up the following error if I try to move or access them:Webser...

Yetifiasco by • Engaged Sweeper
  • 13086 Views
  • 5 replies
  • 0 kudos

Resolved! IP Address Rainges not working

Hi I am running version 6019 and have a few Asset groups set up for ip address ranges, a few of these are not working, once the subnet has been scanned the devices appear in Undefined group if I edit the address range and just save it, the assets a...

mspeight by • Engaged Sweeper
  • 8732 Views
  • 5 replies
  • 0 kudos

Resolved! Helpdesk translations

I translated heldpesk to the czech language, but if a new user is created, then english is set as default language for him, even if i selected czech as default language in helpdesk->translations and disable english.

thejduk by • Engaged Sweeper II
  • 16164 Views
  • 6 replies
  • 2 kudos

Resolved! Ticket API Documentation

Is there any documentation on the Ticket API? My company is looking in to purchasing this product and we were interested in maybe using the API to create tickets.Thanks

dliebman by • Engaged Sweeper
  • 11699 Views
  • 1 replies
  • 0 kudos

Resolved! Inactive Helpdesk Agent

When I launch Lansweeper I am greeted with a notification on the top right of the page with "You are currently an inactive helpdesk agent". How do I get rid of this notification? We are not currently using the helpdesk option.