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Find answers to technical questions about Lansweeper.

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Resolved! Can a ticket create a calendar event?

Hi, I am testing out all the new features in 6.0, and I was wondering if it is possible, either through the API or something else to create a calendar event automatically from a helpdesk ticket?

Resolved! Log out of LS??

How does one log out of LanSweeper?I have logged into LS on our on-call tablet and am unable to log my user off. I need to pass the tablet on through the on call rotation.Log in is via Chrome ( No Logoff button shows on the user name/settings button...

apap by • Engaged Sweeper III
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Resolved! Disable Calendar Feature

Hi,I think it would be nice if it would be possible to deactivate the calendar feature.At the moment I don't need this and so I don't want this to show up in my menu bar.Thanks and regards,Alex

bobuddha by • Engaged Sweeper II
  • 10871 Views
  • 3 replies
  • 2 kudos

Resolved! Resolve time calculation

I made specific SLA for workstation deliveries: Initial response 2 days, resolve 14 days and business hours to be used. Received an order, assigned to an agent and set state to "in progress". Now I see resolve time ticking down from 56 days and 10 ho...

Juha_Otava by • Engaged Sweeper III
  • 8692 Views
  • 2 replies
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Resolved! Restrict use of default relational mappings

There are several out of the box relational mappings available to choose from, i.e. "Backed Up To", "Installed by", "Used by". I know we can add new types of relations, but can we restrict the use or remove some of the out of the box relation types...

Resolved! windows software report issues.

Dear sir or miss.will i click software --> windows software , I find many software count is not right pcs.because same computer re-install have two pcs. How to filer to right pcs.thanks.

gene_tsai by • Engaged Sweeper
  • 4249 Views
  • 1 replies
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Resolved! Asset Scan Errors - newbie help!

Hello,I'm new to Lansweeper and need some help scanning my assets successfully.I am running Lansweeper agentless and performing an IP range scan, AD domain scan, and AD User Path scan but after all the scans finish I receive scanning errors of "Never...

jon_banh by • Engaged Sweeper
  • 4135 Views
  • 1 replies
  • 0 kudos