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Resolved! Upgrading from 5.3.0.33 to 6.0.0.19

I have the same issues as this one but with more complaints.http://www.lansweeper.com/Forum/yaf_postst12677_Upgrade-from-5-3-0-33-to-6-0-0-19.aspx#post45627 .I'm glad that I backed up my database before I upgrade because it was terrible to see my gro...

akcsie by • Engaged Sweeper
  • 8083 Views
  • 4 replies
  • 0 kudos

Resolved! Help Desk Look & Feel Improvements

Hi Lansweeper, you've done a really great job on the mechanics of the Help Desk system... I've found it really easy to get my head around the difference job categories etc and I am excited by the possibilities it could offer our organisation.One part...

jaik by • Engaged Sweeper
  • 9932 Views
  • 2 replies
  • 1 kudos

Resolved! Import tickets - email already assigned to a helpdesk user

Trying to run a test of importing tickets via CSV. I get a message saying the email is already assigned to a helpdesk user. I am guessing that the import is trying to create new users based on the UserEmail column and not use existing users? Any w...

RKacz by • Engaged Sweeper II
  • 7657 Views
  • 1 replies
  • 1 kudos

Resolved! Feature Request - SLA Escalation

As the title and description explain....If a Service Level Agreement has not been met, meaning the time has expired and we are now operating in SLA Overtime, it would be beneficial if an assigned/designated supervisor is notified via email.Additional...

turturis by • Engaged Sweeper II
  • 8732 Views
  • 1 replies
  • 1 kudos

Resolved! Report Statistics on helpdesk module

Good afternoon!We are using the Lansweeper 6.0 and would like to know if the program has a report Statistics on helpdesk module ?Awaiting return.Thank youAtt,Fernando Miquilino

Resolved! Show multiple IP addresses for a server

Hi,We have a few servers that have a few IP's assigned for each.Lansweeper only shows 1 IP but doesn't show the others.How can we make it show the others as well? (They are in the IP scanning range)Please assist,Thanks.

dimak by • Engaged Sweeper
  • 9140 Views
  • 3 replies
  • 0 kudos