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Resolved! Attachments

I have created a a new Category in the KB.Inside this Category I have created an Article.In the Article I attached a PDF.When accessing the article I can see the attachment but when I click on it I receive a message stating "Error: File not found".

Resolved! Can't send messages

The default view of the text field for both users and agents allows for formatting options that utilize tags (i.e. <div>, <span>, etc..) However, when trying to utilize any of the formatting options including just returning to a new line, the message...

ARMC by • Engaged Sweeper II
  • 13250 Views
  • 4 replies
  • 0 kudos

Strange message from the Forum ?

HelloOne of my postings in Forum are not shown. Clicking on it via http://www.lansweeper.com/Forum/yaf_cp_subscriptions.aspx gives this message:Invalid You've passed an invalid value to the forum. Continue... What does that mean ?- Thanks

Boo by • Engaged Sweeper
  • 9052 Views
  • 1 replies
  • 0 kudos

Resolved! MAC-address in Device Summary

Hi Lansweeper Team,could you please add the MAC-address to the device summary again?I've installed Lansweeper version 6 and now I have to go to Config->Network->Network to find it out.Thanks.Regards,Alex

bobuddha by • Engaged Sweeper II
  • 8132 Views
  • 2 replies
  • 1 kudos

Resolved! Ticket API

I am trying to create a ticket using the api and when I make the call I receive the following error back:{"Success": false, "Message": "Only available in premium version or higher."}We are licensed for the Professional version, what am I missing?

tanderton by • Engaged Sweeper
  • 9021 Views
  • 2 replies
  • 0 kudos

Resolved! Calendar Problems

Is anyone having issues with the calendar still showing deleted events?Mine still shows the [DEMO] events after deleting the demo data, as well as some test events that I created.It throws up the following error if I try to move or access them:Webser...

Yetifiasco by • Engaged Sweeper
  • 13105 Views
  • 5 replies
  • 0 kudos

Resolved! IP Address Rainges not working

Hi I am running version 6019 and have a few Asset groups set up for ip address ranges, a few of these are not working, once the subnet has been scanned the devices appear in Undefined group if I edit the address range and just save it, the assets a...

mspeight by • Engaged Sweeper
  • 8757 Views
  • 5 replies
  • 0 kudos