I have created a new tab under dashboard for displaying RSS feeds. I have set it to Global. How to I get it to display on the Helpdesk System as a tab for all helpdesk users to see?Thanks
Hi,I'm creating a package that uninstalls previously installed software and install updated software. Company that supplies that software said we have to restart computer after previous software has been uninstalled then install updated software.I'v...
HiI am trying to setup a user to only have access to HR teamI created one ticket with type "new empoyee" and one with "IT support" but the user can see both.He is only in team HR and I have tried with role Agent 1st line, and Agent 2nd line, but he s...
Hello !I'm wondering what would be better:a) Install Lansweeper Website and service in the same serverb) Install Lansweeper Database and service in the same serverThanks to share your opinions
HelloWe are just getting the helpdesk module setup in our company and we are hoping to modify or create new "Reply Type" options in the E-mail templates.Currently the Agent Update and User Update options go to both agent and user. We want the agent u...
As the subject and description explain....It would be beneficial to allow for setting of a filter to limit the breadth and depth of users that show up in the drop down lists for user selection in areas such as "user concerning" and "add cc user" so a...
I understand there is no API that we can use to import devices so am having an issue. We have Mac desktop and laptops that we cannot turn SSH on for due to security. We noticed that when using LSPush it will create a file .ls.txt that it is possible ...
Hi there!i want to make a ticket viewable to all AD Members in our company (it´s about a major problem with our telephone connection). If i want to view the ticket from a user it says: "Zu diesem Ticket haben Sie keinen Zugang" (you have no access t...
