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Resolved! Inactive Helpdesk Agent

When I launch Lansweeper I am greeted with a notification on the top right of the page with "You are currently an inactive helpdesk agent". How do I get rid of this notification? We are not currently using the helpdesk option.

Resolved! Dashboard Tab for Helpdesk users

I have created a new tab under dashboard for displaying RSS feeds. I have set it to Global. How to I get it to display on the Helpdesk System as a tab for all helpdesk users to see?Thanks

scoops98 by • Engaged Sweeper
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  • 1 replies
  • 1 kudos

Deployment package with restart to install

Hi,I'm creating a package that uninstalls previously installed software and install updated software. Company that supplies that software said we have to restart computer after previous software has been uninstalled then install updated software.I'v...

Lance by • Engaged Sweeper
  • 4568 Views
  • 1 replies
  • 0 kudos

Resolved! Problems with security on Team level

HiI am trying to setup a user to only have access to HR teamI created one ticket with type "new empoyee" and one with "IT support" but the user can see both.He is only in team HR and I have tried with role Agent 1st line, and Agent 2nd line, but he s...

eriken by • Engaged Sweeper II
  • 8291 Views
  • 2 replies
  • 0 kudos

Resolved! Installing Lansweeper in two servers

Hello !I'm wondering what would be better:a) Install Lansweeper Website and service in the same serverb) Install Lansweeper Database and service in the same serverThanks to share your opinions

Outgoing E-Mail Templates

HelloWe are just getting the helpdesk module setup in our company and we are hoping to modify or create new "Reply Type" options in the E-mail templates.Currently the Agent Update and User Update options go to both agent and user. We want the agent u...

Ticket Creation - User Concerning Selection

As the subject and description explain....It would be beneficial to allow for setting of a filter to limit the breadth and depth of users that show up in the drop down lists for user selection in areas such as "user concerning" and "add cc user" so a...

turturis by • Engaged Sweeper II
  • 6456 Views
  • 1 replies
  • 1 kudos