We are trying to get SSO configured for Lansweeper Cloud using ADFS and SAML and are having trouble with the claims. When we test the connection, we get an error that the User_ID is missing. I haven't been able to find a document that outlines the da...
I have some things like receipt printers, scanners, and even USB laptop docks that we'd like to track as assets. Is there a way to automatically track/map these as assets or do I just need to use SQL queries to grab USB devices by specific names?
Good Morning, In the last few days, I scanned almost all our customer Windows VMs using the IP Range scanner. Everything worked well and after that I have added a VCenter Scan. So, I started the scan, and it looked like it managed to merge both scans...
So we are a 100% AWS shop no physical computers and our lansweeper install is used exclusively for ec2 instances. We have the AWS region scanning task set up and it is successfully pulling the ec2 asset list like we want. However, the nature of the ...
We have almost 5000 VOIP Phones and this week we learned that all but about 11 lost manufacturer (Cisco) and model information. Any suggestions on what might have happened? No other assets were affected like this -just the phones. Many of our non-act...
LS doesn't detect Cisco VOIP Phone - show they as network device or webserver.When I change assets type manually LS doesn't show model.Models 78xx, 88xx
Happy New Year All! I hope January is treating you well so far. Thank you for your patience over the holiday period - we look forward to providing you with more support and peer to peer discussions as the year progresses. Here is a fresh challenge to...
Hello all - is there a specific way to stop an agent from assigning tickets to themselves (outside of dicipline)? I've looked into ways of automatically classifying tickets as a different level , etc but looking for a quicker way to accomplish this. ...
