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Forum Posts

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Asset model differences between Classic and Sites

I'm raising this item in the forums to try and highlight challenges we're facing in moving from Lansweeper Classic to Lansweeper Sites. Mostly to generate discussion, as there doesn't appear to be a great deal of it.One item I'm noting is differences...

Archive / Delete

Hello,Cause of the gdpr we want to archive / delete old users and tickets.What is the best way to do this?

dop by • Engaged Sweeper III
  • 1947 Views
  • 3 replies
  • 0 kudos

How to resolve "Asset is not enabled" issue?

In troubleshooting why Lsagent is not reported back to server, I noticed that Lsagent will check whether the asset status in server before scanning. In my case, "Asset is Not Enabled"; hence, the data is not refreshed on the LS server.  Questions: 1)...

kslim by • Engaged Sweeper II
  • 1486 Views
  • 1 replies
  • 0 kudos

Help Desk SLA Updates by category change

Hi guysIs it possible to make the SLA of a ticket update when its category is changed?We currently have an issue where our users will email us to log tickets, which puts it in our "Unsorted" category. This category has an intentionally low SLA on fir...

DuttonM by • Engaged Sweeper
  • 1556 Views
  • 3 replies
  • 0 kudos

Lansweeper Cloud not working when behind proxy

So, as support confirmed to me, the Lansweeper Cloud does not work at all if your scan servers are behind a proxy.(Even tho when setting up cloud, the connectivity check is successful).Also nowhere on the website or when setting up cloud does it say ...

ThKl by • Engaged Sweeper II
  • 3579 Views
  • 3 replies
  • 0 kudos

Scanning Queue Stuck, not processing

We've seen this issue for the last 3-4 weeks and have not been able to find a resolution.We're an enterprise of just under 10k assets, we are using an IP scan of all subnets on our network. This has been working until recently when the devices stoppe...

GoHawks5 by • Engaged Sweeper
  • 15579 Views
  • 11 replies
  • 0 kudos