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Help desk API

Hello,I am trying to use the Helpdesk API to allow end users to create tickets from our intranet site using an HTML form. I haven’t been able to get that working but if I try to add a ticket using the URL (http://lansweeper:81/api.aspx?Action=AddTick...

SkylarP by • Engaged Sweeper
  • 2757 Views
  • 0 replies
  • 0 kudos

Setting Computer AD Description Attribute

I wanted to share a custom action that I created that has helped me tremendously. This custom action will change the AD Description for what ever computer asset your on.It calls on a vbscript file called changeADCompDesc.vbs and passes the computer n...

keys_it by • Engaged Sweeper III
  • 29026 Views
  • 4 replies
  • 0 kudos

Helpdesk notes not sending

My team is having issues when adding public notes to the helpdesk ticket. They are not sending a reply back to the user. We have checked the mail server settings and all seems in order. Are we missing something?

mperriton by • Engaged Sweeper II
  • 1113 Views
  • 1 replies
  • 0 kudos

Unable to open listener port 9524

Sometimes, when restarting the lansweeper service, the service cannot open the listener on port 9524 with the following error:"Cannot configure SSL port: 9524. Listening error on prefix 'https://*:9524/' because it conflicts with a registration exis...

cheche by • Champion Sweeper
  • 2032 Views
  • 0 replies
  • 0 kudos

What is 100 assets vs trial?

I am not gonna bother with searching the forum and/or the website for this brain dead topic, sorry!The website clearly states that everything below 100 assets is free.Then, why do I have to jump through hoops to get a license file that states that yo...

obscenum by • Engaged Sweeper
  • 3473 Views
  • 1 replies
  • 0 kudos