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Resolved! Active Directory scan returns all users not my users

I have the same setup for AD computers, and AD userscanning targetsou=123,ou=ABC,dc=Company123,dc=net (123_ABC)It works for computers. I only get assets where ou=123Users I am getting all the users in ABC not 123Ou123 is a subfolder of ABCAny idea w...

Email Notifications for AD Users

After a ticket is submitted via the HelpDesk console and an agent has responded, is there a setting or option to have an email notification sent to that specific AD user notifying them of the response to their ticket? We have numerous users whose pri...

Vrogers by • Engaged Sweeper II
  • 6770 Views
  • 3 replies
  • 0 kudos

How EXACTLY Does LS Count Assets?

I received a notification that my scanning license asset limit is currently at 95%. So I am beginning the daunting task of trying to find where assets are being counted, if there are any duplicates, whether I can exclude them, etc.How does LS ACTUAL...

mhammond by • Champion Sweeper
  • 17740 Views
  • 10 replies
  • 1 kudos

Lansweeper support levels

Hi, based on support inquiry, I received this support level descripton by email:"Monday to Thursday 08.30 - 12.00 | 13.00 - 20.00 CET and Friday 08.30 - 12.00 | 13.00 - 17.00 CET.Our technical support is exclusively over email which also makes it eas...

aldo22 by • Engaged Sweeper
  • 7592 Views
  • 5 replies
  • 0 kudos

What happened to the Drivers?

Hey there!I may be late to the party but for about 6 months lansweeper doesn't show driverversions anymore.Or rather:for example: the intel gfx driver won't show up the in the software inventory anymore.we haven't changed anything regarding scanning ...

hatrantator by • Engaged Sweeper II
  • 8690 Views
  • 4 replies
  • 0 kudos

Uptime not scanned

Uptime on computers are not updated when scanned.Lansweeper version: v. 7.2.107.4Uptime scanning have been enabled in "Scanned Item Interval"This behavior have been seen over the last 5-6 months.ThanksKent

KentK by • Engaged Sweeper
  • 3066 Views
  • 1 replies
  • 0 kudos
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