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Reason: No email address found for the following user

A user opened a ticket via portal. We have automated email response for new tickets. It failed:An error occurred while processing the mail.Reason: No email address found for the following user: (users name)Same result when agent answers to ticket fro...

Juha_Otava by • Engaged Sweeper III
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Resolved! Scanning despite exclusion

Hello community,we have a hardware firewall which should not be scanned by ls.Wherefore I excluded the device via asset type and ipadress in "Scanning Exclusions".But every scanning turn i got three mails from my firewall about an "Failed SSH login" ...

pskup by • Engaged Sweeper III
  • 9030 Views
  • 5 replies
  • 0 kudos

Resolved! Export ticket to CSV

Hey guysI've just install lansweeper and configure it. That's really cool !But i just Need to do something so ordinary... Export all ticket to CSV file.Maybe, i'm missing something... Or maybe we just can't do that So if someone know something about...

Skiki by • Engaged Sweeper
  • 12339 Views
  • 2 replies
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Lsagent cloud relay changes the scanserver value

Can it be configured so that the processing of Lsagent cloud relay data does not change the scanserver field? The server we have processing lsagent cloud relay data does not have the same access to clients internally. Once the scanserver is changed m...

ghelpdesk by • Champion Sweeper
  • 3047 Views
  • 0 replies
  • 1 kudos

Resolved! Outgoing help desk mail

Hi,Can we use a translation for the "### Everything above this line is added to your ticket ###" line on top of every mail.We are using Dutch as our default language.Greetings,Timo Janssen

Issues scanning new assests

I need help figuring out why my lansweeper isn't scanning new assets. I am good on licenses. If I put something in the import folder it doesn't get picked up. I found the error log file and this is what Im seeing. Any help would be appreciated! ...

nriddick by • Engaged Sweeper
  • 3153 Views
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