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Deploys are not sent to the computer- Surface X Pro

Good afternoon! I have two Surface X Pro laptops that have the lansweeper client but when sending deploys from the console, they are not installed. Tells me that:Result: Package timeout reached. Unknown last result. Timeout: (300Sec). Credential: (tu...

Scans returning no info

We trialed Lansweeper a few months back and had great success, we were able to easily find all our assets just by scanning our IP ranges. We decided to move the LS instance to it's own server, after we got the server up and running and re-installed L...

jriggs by • Engaged Sweeper
  • 17440 Views
  • 9 replies
  • 0 kudos

Remote Registry 2019

I am still using the remote reg file for connecting to remote registries now working perfect with windows 10!Working since 2013.download path:https://cdn.pdq.com/aa/files/startreg.exeAction:{actionpath}startreg.exe {computer}Cheers all ADMINS

EB by • Engaged Sweeper III
  • 13768 Views
  • 4 replies
  • 0 kudos

Forcing User to refer to KB before submitting ticket

in lansweeper helpdesk.... i am trying to figure out a way to prompt a user to refer to the knowledge base BEFORE submitting a ticket. Example: outlook running slow or outlook won't open....i want to refer them to the knowledge base where i have cr...

Advanced Install - Azure SQL

Planning out the details for a deployment of Lansweeper. Know that we need be conscious of requirements to support; primary, backup, disaster, and on premise office locations.Website component seems straight forward (making an assumption I can instal...

lhardison by • Engaged Sweeper
  • 8223 Views
  • 3 replies
  • 2 kudos

Helpdesk tab not loading

We just recently tried to upgrade from an older version of LanSweeper to a new one but it had a whole lot of issues so we reverted back. Everything appears to work except helpdesk gives an error saying "The file '/helpdesk/helpdesk.master' does not e...

Scanning 4G Simcard info and IEMI windows 10

Hi all I am new to Lansweeper and I have done a search but couldn't find what I want to do. I want to be able to pickup Simcard Info and IEMI on our devices that we currently scan.We use Windows 10 Pro and Enterprise currentlyIf anyone could assist w...