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Custom link on Helpdesk landing

Hello!Sorry if this has been covered before I ran a search but didn't find what I was looking for. Our organization is rolling out a self-service password system for Active Directory and we're wanting to add a link to the web page to the helpdesk la...

Not all software is listed in installed software list

I am managing 50 laptops and we are slowly growing to paid plan on lansweeper.But I was shocked when I found out that not all software is listed in software list.I am showing as example my laptop.http://i.piccy.info/i9/f745f214024024b495c2b213ef3cab1...

Oleksandr by • Engaged Sweeper II
  • 11236 Views
  • 6 replies
  • 0 kudos

Email configuration

Hi folks,We , probably like a lot of other people have a fully could hosted office 365 email set up. in order to configure Lansweeper with office 365 emails, it connects using SMTP Auth via smtp.office365.com TLS1. or TLS 1.1.Microsoft have announce...

Why does this keep happening?

Every day we have to hit refresh a thousand times and re-log in to get Lansweeper to function correctly. See the screenshot to see what it looks like. It happens every day. We have reinstalled Lansweeper, run through the database cleanup checklist, b...

blasto by • Engaged Sweeper III
  • 5732 Views
  • 3 replies
  • 0 kudos

Lansweeper Not Saving New Asset

I have been trying to add a new printer to our inventory. When I enter the information and click on the save asset nothing happens. If I go to the full asset list the new asset is not there. I then went and deleted some assets and tried again without...

Terry1337 by • Engaged Sweeper II
  • 6486 Views
  • 4 replies
  • 0 kudos

Windows 10 OS version not updating in Lansweeper

Hello,I'm updating some Windows 10 1709 machines to version 1803, but Lansweeper is still showing the 'OS Version' of these machines to be 1709. Oddly, the 'Build' value is correct. Is there something I can to do to make Lansweeper update the 'OS Ver...

ewhite by • Engaged Sweeper
  • 9603 Views
  • 4 replies
  • 0 kudos

Resolved! Office365: Sharepoint library permissions

Is there a way to get the user permissions to Sharepoint library folders from the Office365-scan?What I am specifically looking for is a report similar to the "Windows: Shares and their share permissions" report but for the Sharepoint libraries and t...

n_klug by • Engaged Sweeper II
  • 5268 Views
  • 2 replies
  • 1 kudos