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Replying to help desk tickets via email

Hi,When replying to an auto email from the help desk, it isn't adding the reply to the ticket notes. I've made sure I'm inserting the response above the text "### Everything above this line is added to your ticket ###". Is this defaulted to be worki...

vidwhal by • Engaged Sweeper II
  • 4510 Views
  • 1 replies
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Hyper-V guests dissapeared and reappeared

GreetingsI was wondering about few things bout Lansweeper.We have a Hyper-V cluster at work and I'd like to know how does Lansweeper relate hyper-v guests to host ? What protocol or tool he uses to detect it ?And how does he know which machine is phy...

Kajetan by • Engaged Sweeper
  • 3845 Views
  • 2 replies
  • 0 kudos

DB cleanup script

https://www.lansweeper.com/knowledgebase/clearing-tables-to-free-up-space-and-improve-performance/Can the above be automated if using the old SQL express back-end?

William382 by • Engaged Sweeper III
  • 4298 Views
  • 2 replies
  • 0 kudos

Installing MS KB with Deploy

I am attempting to mitigate some security issues on several remote machines by installing MS KB.Is it possible to install these with the deployment tool in LanSweeper?

Lannes by • Engaged Sweeper
  • 4654 Views
  • 2 replies
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Resolved! Ticket Info Meter incorrect

This is not a huge deal, just annoying. Our Ticket info meter shows 2 tickets; 1 assigned and 1 open. However, there is only one ticket open currently. What database do I need to tweak to get the total to show correctly?

pfalls by • Engaged Sweeper
  • 4404 Views
  • 3 replies
  • 0 kudos
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