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Informal SysAdmin Day 2024 Giveaway entry/ies

Since I couldn't enter my "SysAdmin Day 2024 Giveaway" post (late) on July 24th, I'm posting my entry here for posterity before SysAdmin Day. If any other Sweeper has a contribution to add — sharing their favorite tech gadget, sidekick, or beverage —...

MisterP2 by • Engaged Sweeper
  • 96 Views
  • 0 replies
  • 1 kudos

Agents edit Knowledge

We are in the early stages of configuring Lansweeper and we want to allow our Agents to Create and Edit the Knowledgebase. We have given the Teams access to articles and Add/Edit Permissions to the Categories. When I log in as an Agent though I do n...

nwatson by • Engaged Sweeper
  • 3223 Views
  • 1 replies
  • 0 kudos

closing tickets by non agent users

I am new to lansweeper and have a 1 agent licence.i have users that create tickets, however they do not see the close ticket option when later completing thier tickets.these users will contact me (the agent) to close thier tickets when completed.is t...

Resolved! Service Contract

Is there a way to add service contract in Lansweeper?If I have a contract for printers for 5 years can I add that contract in lan sweeper?

rwallace by • Engaged Sweeper
  • 4776 Views
  • 3 replies
  • 1 kudos

Lansweeper Access Bifurcation

Hi Team,we need to provide lansweeper access to few managers with very limited access.for eg they need to have access to only the endpoints belonging to their team and not to every tab under lansweeper.we are currently using v. 7.0.110.2 so is their ...

atul557 by • Engaged Sweeper III
  • 4568 Views
  • 3 replies
  • 0 kudos

basic actions not working

HiIf I click for instance on "open C" (basic actions) in Firefox or Chrome nothing happens.(Internet Explorer works!)I installed the newest extension Lansweeper ShellExec Firefox addon (it shows up and running via about:addons)as described and enable...

tbode1 by • Engaged Sweeper
  • 7531 Views
  • 4 replies
  • 0 kudos

Resolved! Deployment Failure

I am attempting to run my first deployment. I am getting this error, and don't understand what to do next. Result: Deployment ended: Incorrect function. Stop(Failure). Credential: (Service account - NT AUTHORITY\SYSTEM). ShareCredential: (<mydomai...

MDGraves by • Engaged Sweeper III
  • 42456 Views
  • 6 replies
  • 0 kudos

Adding tickets from Visual Basic

I am trying to create a front end to the help desk that will create a ticket, and can be running on the agents computer at all times. This way when a new call comes in, they will not have to bring up a web page, or email to create a ticket. They ca...

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