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Trend Micro DeepScan

I am reaching out to the community to see if anyone has any ideas on how to identify servers that are being protected by Trend Micro DeepScan. The problem i am running into is that the product is agentless, and therefore WMI reports no AV installed. ...

MikeMiller by • Engaged Sweeper II
  • 8820 Views
  • 3 replies
  • 0 kudos

Resolved! lansweeper service not listening on port 9524

I have the problem, that my lansweeper service is not listening on port 9524. I've put the service in debug mode and found following error:08/11/2017 10:54:10: Cannot configure SSL port: 9524 Die angegebene Umwandlung ist ungültig. (translated from g...

schmittk by • Engaged Sweeper II
  • 15088 Views
  • 8 replies
  • 2 kudos

Help creating deployment package

Hello everyone,I'm very new to the administration side of IT, having changed from a repair technician role, and so scripts and server work is rather beyond me at the moment. I work for an architect firm and i'm trying to create a deployment package f...

Reminder email on Unasigned tickets

I love the auto email option to agents for unassigned tickets, but was wondering if there was a way to setup a reminder email on unassigned tickets after a certain timeframe.Example: The main helpdesk person is out, a ticket comes in and all agents ...

dclark_AZT by • Engaged Sweeper II
  • 5609 Views
  • 1 replies
  • 3 kudos

Auto Assign on First Incoming Mail Note

Hello,I'm wondering if anyone has set this up. We're using the incoming email integration, and I'd like if a ticket is currently unassigned and an agent replies to a ticket notification email, than the note is added and the ticket is assigned to that...

lesterd88 by • Engaged Sweeper
  • 6420 Views
  • 2 replies
  • 1 kudos

New Employee - Multi ticket creation

Hello all,Can Lansweeper create related tickets based on an initial New Employee request?For example, if we receive a New Employee request, we then have the option to create subsequent tickets based on the requirements. Now I'm not sure if this would...

it21 by • Engaged Sweeper II
  • 8401 Views
  • 4 replies
  • 1 kudos

Need help on a report for MACs missing a specfic service

I mistakenly tried to ask this in the reports section...I need a report that identifies only MACs missing a specific service, in this case the Casper Agent.I was able to do this for Windows machines, but am stumbling with the MACs.I need to identify ...

ehorde by • Engaged Sweeper II
  • 4017 Views
  • 1 replies
  • 0 kudos
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