This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Community FAQ

General Discussions

Find answers to technical questions about Lansweeper.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Topics in this forum

Sign in/Join

Creating Custom Asset and page custom tabs?

1.I am trying to figure out where to go to customize the Asset page layout. I would like to add and rename a comments section to Maintenance notes as a separate place for me to track this information. 2. Also wanted to see where I would customize inf...

ambient by • Engaged Sweeper
  • 5145 Views
  • 1 replies
  • 0 kudos

Multihomed Server / asset counting

Hi,my customer has about 10 phy servers and mostly each server has 5 to 10 nics (ports).Addtionaly the virtual servers have 2 - 4 nics also....This way we get a lots of assets and the license count is very high!And there might be several paths to a s...

raymondjt by • Engaged Sweeper
  • 3739 Views
  • 1 replies
  • 0 kudos

Resolved! Offline Server

So I have read and looked up on the forum how to do this and I found these steps:1. Create a report listing important servers. There is a built-in report "Servers: All Servers" in the Reports tab that you can base your query on.2. Use Asset Co...

ribarra by • Engaged Sweeper
  • 4720 Views
  • 1 replies
  • 0 kudos

Disable Resolve Time SLA

Hello everbodyWe are testing the new Lansweeper Helpdesk Module in Switzerland.Is there a possibility to disable the resolve time and to use just the initial response time in the service level agreement in the Lansweeper configuration? We use the hel...

girimonte by • Engaged Sweeper II
  • 5466 Views
  • 1 replies
  • 0 kudos

Need Approval Cycle for the Support Request

Hi All,How to incorporate the approval cycle in the Support Request?Currently all the Support requests are flowing in directly to Support Person without approval.We want to have the Approval Mechanism only for certain types of Request like "Data Rest...

Resolved! Asset Actions

Hello, after update some Asset Actions don't work.Some actions, where the command line, contains a space not work.

dukedizel by • Engaged Sweeper II
  • 5694 Views
  • 1 replies
  • 0 kudos