This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Community FAQ

General Discussions

Find answers to technical questions about Lansweeper.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Topics in this forum

Sign in/Join

Switch data port info wrong/not updating

Hi,There something I have noticed in my Lansweeper environment that I can't figure out ... even though my switches (HP and Zyxel) and my Computers are all being scanned successfully. The correlation of the information between PC and the switch/port i...

Resolved! Email ticket replies creating new tickets

Greetings. I love the fact that users can send to our helpdesk email address and it auto-creates a ticket. However, if they reply to the email they receive regarding the ticket they opened, it opens a new ticket. These replies generally ask for a st...

brigmill by • Engaged Sweeper III
  • 12110 Views
  • 2 replies
  • 2 kudos

Resolved! Ticket Creation

I have been unable to have a help desk ticket created by sending an email via Exchange. I've tried every setting. The email test is good. The email address itself is good. It's actually a distribution group for our PCSupport group. I'm looking to hav...

ewbarley by • Engaged Sweeper II
  • 10476 Views
  • 3 replies
  • 0 kudos

Resolved! Scan schedule

Dear all ,Please I want to ask about the lanSweeper scan schedule :Its weekly ?Monthly ?yearly ?Thank you in advance

ysouii by • Engaged Sweeper
  • 8276 Views
  • 1 replies
  • 0 kudos

Resolved! Email not creating tickets (was working) (gmail)

/configuration/HelpdeskEmail/Email not creating tickets. The gmail account that was being used for this is no longer removing the messages from the gmail account either. This was working. Users would send email to support address, email would then cr...

jkot by • Engaged Sweeper III
  • 7467 Views
  • 1 replies
  • 0 kudos

Resolved! Cisco WAPS not associating with Cisco Switchport

Hi All,I have Cisco 2960s switches feeding Cisco AIR-3502i Access points centrally controlled. Any reason why some of the Access points associate with the Switchport they are connected to and why some don't?

iboyd by • Engaged Sweeper III
  • 14042 Views
  • 5 replies
  • 0 kudos

Create new asset type

Does anybody know how to create a new asset type?I am interested in creating a new asset type called Windows Servers, and move all my servers into that group and out of the Windows assets section.Any help would be appreciated.Thanks

AM13337 by • Engaged Sweeper III
  • 4957 Views
  • 1 replies
  • 0 kudos

Global E-mail signature non-unicode?

Hey,I've noticed that Global E-mail signature in Configuration - HelpDesk E-mail Settings does not save cyrrilic symbols.Output loos like this - wrote:IT ??????? ??????????: 01I'd love to have a solution for this one. Regards,Curry

Curry by • Engaged Sweeper II
  • 5465 Views
  • 1 replies
  • 0 kudos