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Resolved! Deployment of MSI package witk KEY_INFO

HelloI have a software that requires KEY_INFO parameter to be passed during installation.How do I go about configuring this with deployment packages? The below is the whole installation string. msiexec /i bomgar-scc-win32.msi KEY_INFO=w0dc3056g7ff8d1...

firmdale by • Engaged Sweeper II
  • 10838 Views
  • 1 replies
  • 0 kudos

User group can only see different ticket types

Is it possible for certain user groups to only see certain ticket types. IE. As an It engineer i want to create ticket for infrastructure work but i do not want Dave from sales seeing the infrastructure option?

Zacs by • Engaged Sweeper III
  • 10938 Views
  • 4 replies
  • 0 kudos

Software Scan

We've uninstalled software on domain computers and the software uninstalled is no longer present in Program's and Features.Now when we scan the computers with Lansweeper it still shows the uninstalled software as "Installed". Now we've pinged, checke...

SJansen by • Engaged Sweeper
  • 5203 Views
  • 2 replies
  • 0 kudos

Manually assigning tickets and other neat stuff.

I'm just starting to look at the Helpdesk app. Seems by default all tickets are assigned to the ticket creator. How are tickets manually assigned or reassigned?How do I see ALL tickets? I currently see only a tab named My Tickets.Is there documentati...

rsellers by • Engaged Sweeper II
  • 13068 Views
  • 5 replies
  • 0 kudos

Next release

Whats the projected time frame of the next release and what will be included in it? Love lansweeper and its helpdesk but still need 1 item before I can switch....Thanks!

craehsler by • Engaged Sweeper II
  • 11606 Views
  • 6 replies
  • 0 kudos

Resolved! Lansweeper help desk - Do users need to log in?

At our organization, we want to start using the Lansweeper Help Desk. However, many of our users will not utilize the help desk if they have to log in, no matter how simple it is.Is there a way for users to navigate to the Lansweeper help desk web pa...

dokopnyi by • Engaged Sweeper
  • 8277 Views
  • 2 replies
  • 0 kudos