I have assigned the permission for my admin+agent users to be able to delete tickets, however we are not receiving the function. I have attached a screenshot of the only options we have.
Any idea why Scan Status within any asset looks like this? I'm all but positive that it used to have real information there, but I'm not sure when that stopped. Scanning is working and updating, just not the status.http://imgur.com/a/7hzla]The only...
We have 193 built in software licences in the software License Tracking. If we must call the License Compliance we nearly 5 minutes wait. could somebody give me please a tip like me this call can accelerate?much greetingsAndreas S
Into our ticketing system we receive notifications for new staff that we need to create in AD. Key feature in our AD system is the personal ID number every person in Iceland has and this number is of course part off new tickets for new staff. If I se...
We have field users that don't often join the corporate network, and as such, we have not yet scanned their machines. Per the "Never scanned OS" group in Lansweeper, I can see every machine that we have not yet scanned. Is there a way to set up this ...
Hello,We changed our Lansweeper Server IP over a month ago. The helpdesk emails being generated have the "Go to ticket" link, but it links to the old IP. How can I update that?
On a regular user's Helpdesk main page, is there a way to customize the modules on that page? I know how to disable the Knowledgebase, but in order to keep things as simple as possible for our users we'd like to eliminate the 'Helpdesk' box and only ...
Hi folks,First of all, I am sorry if this is in the wrong section.Does anyone know how to, or if it is possible to trigger an email alert when a new device is scanned by Lansweeper?sorry if it's obvious and I am just missing it.Thanks in advance for ...
