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Manage Engine MDM Scanning Credentials

Hi All,First post here, I've tried searching but came up with nothing on this topic.We use Manage Engine MDM as our choice of MDM for our mobile devices. I was wondering if there was any way I can import all the phones into Lansweeper to catalogue th...

Help Desk SLA Updates by category change

Hi guysIs it possible to make the SLA of a ticket update when its category is changed?We currently have an issue where our users will email us to log tickets, which puts it in our "Unsorted" category. This category has an intentionally low SLA on fir...

DuttonM by • Engaged Sweeper
  • 846 Views
  • 3 replies
  • 0 kudos

Lansweeper Cloud not working when behind proxy

So, as support confirmed to me, the Lansweeper Cloud does not work at all if your scan servers are behind a proxy.(Even tho when setting up cloud, the connectivity check is successful).Also nowhere on the website or when setting up cloud does it say ...

ThKl by • Engaged Sweeper II
  • 2427 Views
  • 3 replies
  • 0 kudos

Scanning Queue Stuck, not processing

We've seen this issue for the last 3-4 weeks and have not been able to find a resolution.We're an enterprise of just under 10k assets, we are using an IP scan of all subnets on our network. This has been working until recently when the devices stoppe...

GoHawks5 by • Engaged Sweeper
  • 12003 Views
  • 11 replies
  • 0 kudos

Issue scanning another VLAN

When I tried scanning a different VLAN I was not getting any results. So I moved the machine to that VLAN and tried running the scan again but it still is not showing any assets from that VLAN. That VLAN is added as an IP Range target and I can ping ...

Lagator by • Engaged Sweeper II
  • 1296 Views
  • 4 replies
  • 0 kudos

Resolved! RSS Reader Not pulling data

LS Version 10.4.4.4 RSS Reader The request was aborted: Could not create SSL/TLS secure channel.The error may be caused by one of the following:- No Internet access.- Internet access through a proxy server.- TLS 1.1 not enabled. 

LHAdmin6 by • Engaged Sweeper
  • 1735 Views
  • 4 replies
  • 0 kudos

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