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Find answers to technical questions about Lansweeper.

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Lansweeper Helpdesk E-Mail Loop

Hello there.We're using Lansweeper since several years now.Newly we use the helpdesk which works fine except one thing.Usually the users use the WebGUI to create their tickets.All fine.When users create the Tickets via Mail the support team gets the ...

hottekoch by Engaged Sweeper
  • 1076 Views
  • 1 replies
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Resolved! Apache Tomcat : incorrect software version displayed

Hello,On a Windows server, LanSweeper is getting the version of the program from "add/remove programs" whereas the application has been upgraded to a newer version (directly in the program folder and it is visible on the local Tomcat website).Is ther...

Yann98800 by Engaged Sweeper
  • 1911 Views
  • 1 replies
  • 0 kudos

Resolved! Custom Field on User Pages

When I edit an asset I'm able to use the Custom fields to store any data I want which is handy. Is there a way to do something similar when I edit a user? For example I we have a seat location code that is used to locate employees on an interactive...

Technut27 by Champion Sweeper
  • 7507 Views
  • 2 replies
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Resolved! Date fields not allowing year 2025

Afternoon everyone, As we get closer to the New Year I've noticed that my Lansweeper ticketing system is no longer allowing users to select dates past 2024. I've done some searching on Google/LS forums about a similar issue I haven't seen anything ou...

Pbo by Engaged Sweeper II
  • 5651 Views
  • 6 replies
  • 1 kudos

Set up Google Cloud Platform - Cloud Discovery

Hello CommunityWe want to set up Cloud Discovery on GCP and we had some questions about those values:Select the OpenID Connect (OIDC) provider.In the Issuer URL field, enter https://dev-734bjlip.eu.auth0.com/In the Allowed audiences field, enter http...

amogarcia by Engaged Sweeper
  • 1189 Views
  • 1 replies
  • 0 kudos

Integration with ManageEngine ServiceDesk Plus

The latest Lansweeper integration is promising a streamlined and unified approach to ITSM. The integration is with ServiceDesk Plus, a leading ITSM solution from ManageEngine. Now customers who use ServiceDesk Plus can view rich, accurate Lanweeper d...

Casslloyd by Lansweeper Employee
  • 3625 Views
  • 5 replies
  • 1 kudos

Error while updating

Hi,I got this error while updating Lansweeper:Then the message: installation succesfully completedAnd et the end this:But everything is working fine. 

temp.png temp1.png
myssv by Engaged Sweeper III
  • 1530 Views
  • 1 replies
  • 0 kudos