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Find answers to technical questions about Lansweeper.

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Forum Posts

credential issues

I have used lansweeper for years. i just started with a new company and i have a 14 day license to show lansweeper to my company. Problem is i can't seem to get the credentials to work.  I know this user can log into all computers but it's not workin...

markrusso by Engaged Sweeper
  • 188 Views
  • 1 replies
  • 0 kudos

Lansweeper and Accronis Cyber Protect

Hello Lansweeper community, We are looking to validate the use case for a potential integration with https://www.acronis.com/en-gb/products/cloud/cyber-protect/ - if you are a Lansweeper MSP we would love to hear from you. The ask would be a 15minute...

Casslloyd by Lansweeper Employee
  • 111 Views
  • 0 replies
  • 1 kudos

Resolved! Using SMBv2 in Lansweeper

Greetings.  Our company by cyber policy is removing use of SMBv1.  We are using version 10.6.2.0. Is this version of Lansweeper compatible to be used with SMBv2? If not, is there any version of Lansweeper which is usable with SMBv2.  

Separate helpdesk websites?

We are gradually adding more features from Lansweeper into our workflow, and we are really liking it. I just finished setting up our helpdesk today. We hope to go live with it soon. Our old software (that we hate) is also being used by our HR depar...

arcuser by Engaged Sweeper
  • 7071 Views
  • 7 replies
  • 0 kudos

Resolved! Restrict the access to the knowledgebase

Hi,I am searching it it would be possible in LanSweeper to restrict the access to the knowledgebase following right access only For User, not Agent.I didn't find the menu to set user rights (other than Agent).I created Teams and categories in "knowle...