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Resolved! Tracking Time Worked on Helpdesk Tickets

Is there anyway to manually or automatically set an amount of time a ticket would've taken? I've noticed one of the reports that are included in the lansweeper install called "Helpdesk: Time Worked per ticket" and I noticed that the timeworked column...

LeonZ by • Engaged Sweeper
  • 1055 Views
  • 1 replies
  • 1 kudos

Get info from AIX by SSH

 Hi, I'm adding some AIX servers to lansweeper, via SSH, which has been working fine. But, I see that it doesn't extract some information that I need, such as the installed software and the users on the system. When I test it, everything looks ok, th...

MrNico by • Engaged Sweeper III
  • 160 Views
  • 2 replies
  • 1 kudos

LS 12.3.2.5 hangs

we have upgraded to newest version 12.3.2.5, added a new scan server and upgrade SQL from localDB to Express. But every time we try to edit any report and tries to pull up tables(up to 3 tables) the system hangs and lansweeper web-interface becomes u...

LsAgent Default Installation Path

Hello, I have a question in regards to the default installation path for LsAgent.By default the LsAgent installs to the C:\Program Files (x86) folder path. I'm not sure if there is a 64-bit LsAgent available or not but beyond possible compatibility i...

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