General Discussion Forum - Lansweeper Community

Auto add Note to a ticket

HiAre we able to automatically add a quick response or note to a ticket that is a specific ticket type?For e.g. we want automatically add a note to a "New User" ticket type that has all the information that needs to be completed.

Setting an LDAP filter for user selection box (Helpdesk primarily)

HelloI'm testing out the helpdesk, but as it is right now, I'm going to make a choice about which user objects I want to scan with Lansweeper, if I also want to minimize the selection for "User concerning" or "CC" in Helpdesk tickets.In my mind, a re...

Resolved! Email gets cut off after signature when forwarded to the helpdesk

Hey all together,I realized a problem with the helpdesk module and I hope that you people can help me.If I forward an email from my outlook to the helpdesk of Lansweeper with an existing ticket number, the email-history ist cut off. I only get the te...

Last Active Scan

We have computers reporting in using lspush, I'd also like to perform a daily active scan, is there a way to report on the last time a computer had an active scan? I found reference to tblAssets.LastActiveScan and I can save this in a report but it's...

Resolved! specific assts to Group

Hi at all, I need to allow the view of a specific assets group for a specific user group. It's possible make it on LS? for example: AD group (A) can only view ( printers Assets ) thank you Ahmed

Missing .msg file attachment

Hi all,Recently we've noticed that .msg files are not being included as attachments whenever the ticket is created/updated from an email source.We are using O365 with Microsoft Graphs integration. The .msg file can be found in the mailbox so that is ...

Strange character in e-mail

Hi Everyone! I would like to ask how it can be solved to be able to display properly in e-mail the code page used in Hungary (1252), because it currently writes � for a significant part of the Hungarian accented characters...

Resolved! Filter report for Server 2003 and 2008 not seen in the last 180 Days

Hi Folks, I'm new to Lansweeper (Lansweeper has been running in this company that I'm currently working in for a while) and I'm trying to build a report that hasn't seen assets with OS 2003 and 2008 for 180 days. I can gather all the assets that have...

General Discussions

Forum Posts

Auto add Note to a ticket

Setting an LDAP filter for user selection box (Helpdesk primarily)

Resolved! Email gets cut off after signature when forwarded to the helpdesk

Last Active Scan

Resolved! specific assts to Group

Missing .msg file attachment

Strange character in e-mail

Resolved! Filter report for Server 2003 and 2008 not seen in the last 180 Days

Connect OT hub to on premise without the cloud

Any way to shorten user email conversations on Tic...

Lansweeper Service is Missing

Best practices, advice and tips for large IP scans...

Error while trying to get SQL Edition

Prerequisite check for linking with cloud failing

Patch tuesday

password expiration notification

Syncing Azure AD Windows Devices

WMI.. The RPC server is unavailable