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Resolved! Acer monitors

Hello, we noticed that there were a couple of fixes for Acer monitor serial numbers in the last couple updates. However, our Acer monitors are still not pulling the entire serial number. Lansweeper does not pick up the first two characters, then it p...

mitchelll by • Engaged Sweeper
  • 16783 Views
  • 8 replies
  • 1 kudos

SSL certificate for Lansweeper.

First you will need to install OpenSSL1. To create the self-signed SSL certificate first you need to install the OpenSSL application in your windows system. You can download the application from here, https://slproweb.com/products/Win32OpenSSL.html. ...

Scanning of non-domain-integrated Hardware

Hello, i am new in this community and have Troubles with the use of lansweeper in our Company.The most of our devices are integrated in the Company Domain - the scanning of this devices is possible without Troubles. We scan them with the globals scan...

xmatthias by • Engaged Sweeper
  • 11515 Views
  • 7 replies
  • 0 kudos

Scan entire remote network

Hello all,my apologies for the newbie question - currently evaluating Lansweeper.See subject - what is the correct approach to can an entire remote/untrusted network. Does the LSAgent have this functionality?Thx in advance!M.

amos_max by • Engaged Sweeper
  • 9055 Views
  • 5 replies
  • 0 kudos

Bitlocker Recovery Key - No Password ID?

Just updated to the latest version to benefit from the Bitlocker Recovery Key lookup, which is great..... but....There is no Bitlocker Password ID associated with the records. For machines that have multiple drives, encrypted USB disks or have had re...

doone128 by • Engaged Sweeper III
  • 4055 Views
  • 2 replies
  • 0 kudos

E-Mail IMAP Service is showing Incomming Mail Error

Hey there!The Lansweeper mail configuration is showing "Incomming Mail Error. Connection Error." All the cofigurations are correct (Username, SSL/TLLS etc)After cofiguring the mail account in Lansweeper it first works for a few minutes but then turns...

j_weiss by • Engaged Sweeper
  • 3069 Views
  • 1 replies
  • 0 kudos

HP Sure Sense Installer is generating RPC Unavailable

HelloWe just installed a new HP laptop and could not get it scanned by lansweeper.Every firewall-setting we went true and double checked.But when Symantec blocked suspected files in temp-directory related to HP Sure Sense, and stopped that program to...

Lennart by • Engaged Sweeper III
  • 4740 Views
  • 1 replies
  • 0 kudos

Is there a process to DOwngrade from v7.2 back to v7.1?

We received the link to upgrade to v7.2 and chose to do so. However there is a known bug in v7.2 that we were not made aware of until AFTER the install. Now we cannot edit the subject field in an existing ticket. We need to rollback immediately as...

jfisher by • Engaged Sweeper
  • 5591 Views
  • 3 replies
  • 0 kudos