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Exe files "Product Name" not collected

Hi I have trying to add exe files into the file scanning, since we would like to collect/make a "Product Family" based on "Product Name" in the exe file, but it looks like Lansweeper don´t collect that information?So my question are now; is it correc...

This Mac address already exist

I have been trying to load new assets on Lan sweeper but every time I put in the Mac Address it keeps saying it already exist yet its a new stock and also figured out that even when I try to put in a random number it does the same. please assist.rega...

RisunaM by • Engaged Sweeper
  • 12612 Views
  • 1 replies
  • 0 kudos

lansweeper user

Hi, I have in lansweeper a few domains and a few non domain clients. I'm collectin all data by lspush. How can I create user for browsing only ONE domain or ONE workgroup?

Woytass by • Engaged Sweeper
  • 4390 Views
  • 1 replies
  • 0 kudos

After using LS and the Helpdesk for a few weeks...

My company moved to LS from Spiceworks due to LS's superiority of asset tracking and inventory. The helpdesk portion of LS was a nice added bonus with a boat load of bells and whistles to play with. With that said, we've ran into quite a few 'quirks'...

jkrelic by • Champion Sweeper
  • 5784 Views
  • 1 replies
  • 0 kudos

Resolved! Edit closed tickets

We're slowly building our helpdesk operating procedures and some information needs to be changed as we learn things and update how we record trouble tickets. Some of our old closed tickets need some items changed such as root causes and the user who...

Frederick by • Engaged Sweeper II
  • 11004 Views
  • 4 replies
  • 0 kudos

Kaspersky MSI Uninstallers failing

Hello!My team is in the process of removing Kaspersky Endpoint Security throughout the network (moving to Cb Defense). Going through the Admin Console on our Kaspersky server is tedious so far. I found in Lansweeper that all Endpoint versions from 8 ...

Surface Docks

Hi all,Quick search didn't though up anything on this.We have a lot of Microsoft Surface devices, various models, 3, 4, Surface book (even an RT!) I can't see an entry on an asset for the Surface dock connected to the device. I was hoping to do an au...

Cameron by • Engaged Sweeper
  • 5170 Views
  • 1 replies
  • 0 kudos

Add data to existing assets

Hello,I would like to ask if it is possible to massively add data to existing assets, I would like to add information to the created custom fields eg based on the computer name. What is the best way to do this?Best regards

bposiakow by • Engaged Sweeper
  • 6165 Views
  • 2 replies
  • 1 kudos