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Customer Satisfaction Email

We use the helpdesk app all day. It drives a large portion of our work. I'd like to be able to send an email to give users a chance to answer a customer service survey or provide some type of feedback.Is this type of functionality available? If no...

dailon by • Engaged Sweeper
  • 7153 Views
  • 1 replies
  • 0 kudos

How can I delete a ticket manually

Hello, I have a ticket that when I close a person added to the ticket (external email address) keeps reopening due to an auto responding email addressHow can I manually delete the ticket?Thanks

danzehtek by • Engaged Sweeper
  • 4760 Views
  • 1 replies
  • 0 kudos

Resolved! Warning: Latest Lspush version is 6.0.0.1

Hi,I think its just a minor bug, but when I check in an asset scan time tab, im seeing this message in red:Last Lspush Scan: 2015-08-27 10:00:05 - 6.0.0.2 - Warning: Latest Lspush version is 6.0.0.1Seems fine to me since the lspush client is the ne...

jfhallee by • Engaged Sweeper III
  • 16953 Views
  • 6 replies
  • 0 kudos

Resolved! Notify expiration of support contracts and maintenance agreements

Is there a way I could monitor and get notified if a warranty, support contract or maintenance agreement for hardware such servers, switches and similar is soon to expire?Ideally I would like to be able to manually enter the expiry date (the warranty...

LF by • Engaged Sweeper
  • 9695 Views
  • 4 replies
  • 0 kudos

Reboot during deployment

Hello,I am creating a package that upgrade the bios of computers.Everything is fine until the reboot. Indeed, i have to reboot the computer to apply changes.The problem is that when the computers are rebooting, the link between LanSweeper Server and ...

G_N_ by • Engaged Sweeper
  • 5201 Views
  • 1 replies
  • 1 kudos

windows update cleanup

when you do the disk cleanup task in say win 7, then you select system files after the first report comes up, there are things that can be big like windows updates cleanup, system error dumps, old operating systems. Is there a way to get that report ...

AZHockeyNut by • Champion Sweeper III
  • 6805 Views
  • 1 replies
  • 0 kudos

Scanning IP Range

Hello,I have several IP Ranges configured as scanning Targets some of them are located in the same Subnet, lets say 172.18.0.0/16. One of the IP Ranges is 172.18.100.1-172.18.100.255 in this location the IP 172.18.100.255 is not scanned automatically...

tgt by • Engaged Sweeper III
  • 5584 Views
  • 1 replies
  • 0 kudos
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