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Resolved! Deployment Package - TaskEng.exe window sometimes keeps open

Hi !I'm wondering why in some cases, after deploy a package using the run mode "Currently logged on" an empty console window (taskeng.exe) keeps open during the process. In the most cases this window appears just for a second.It's a known issue ?By t...

servicedesk by • Champion Sweeper II
  • 17823 Views
  • 7 replies
  • 0 kudos

Resolved! Scans do not work after migrating website

We have done a migration to new Servers like described here: http://www.lansweeper.com/kb/17/move-lansweeper-to-different-server.htmlAfter that no scans are working. Trying to scan Windows machines we get error "No valid credentials found. Check encr...

mpalija by • Engaged Sweeper
  • 11661 Views
  • 5 replies
  • 0 kudos

Resolved! Asset: Antivirus Expired

On our Lansweeper Dashboard we have a "Asset: Antivirus Expired" report. When I click on the report it shows the wrong Antivirus product for most of the endpoints found in the report. It shows Windows Defender when it should say McAfee VirusScan Ente...

jberry by • Engaged Sweeper
  • 7551 Views
  • 2 replies
  • 1 kudos

Change/Edit All Tickets tab Columns info

Is it some how possible to edit the "All tickets" tab? Maybe add "headlines" for each columns and hide/show info?Right now the way the information is shown is for me not easily to read. WHO started the ticket, User and Group assigned. Date ticket sta...

CHRLAU by • Engaged Sweeper III
  • 6511 Views
  • 2 replies
  • 0 kudos

Resolved! Auto Reply Emails from Website ticket

Hi I have set up all my templates in Outgoing E-mail templates. I want users to get an automatic email when they create a new ticket from the website, but unless i ma being blind i cant find how to do this anywhere. Can someone enlighten me please.

Zacs by • Engaged Sweeper III
  • 14149 Views
  • 5 replies
  • 0 kudos

Resolved! Addind CC users to existent ticket

Hi,We're starting to use your ticket system but we found a problem.When we send a ticket for the configured email in Helpdesk with CC users, the ticket is created well, including the CC users added in the plataform.The problem is that when we add a C...

MRN by • Engaged Sweeper
  • 14859 Views
  • 6 replies
  • 0 kudos

Resolved! Helpdesk questions

How do I see exactly which users received the individual answers to a ticket both the user in the "TO:" and "CC" fields? Would be nice to make it very easy to add/remove internal and external recipient in mail fields TO, CC and BCC. anyway to do this...

CHRLAU by • Engaged Sweeper III
  • 8919 Views
  • 2 replies
  • 0 kudos