Lansweeper Discovery installs several core components such as the hub, sensors, and updater on your system. When troubleshooting, you can review these log files or use the built-in log collection script to gather diagnostic data.
For easy reference, this article lists default installation and log file locations for Windows, Linux, and macOS.
Installation paths
By default, Lansweeper Network Discovery installs its components in the following directories:
Windows
C:\Program Files\Lansweeper Network Discovery
Linux
/opt/lansweeper-hub
/opt/lansweeper-it-sensor
/opt/lansweeper-ot-sensor
macOS
/Application Support/Lansweeper Network Discovery
Log file locations
Lansweeper Network Discovery maintains separate log files for the hub, sensors, update service, and installers.
Reviewing these files helps diagnose communication, sync, or setup issues.
General logs
tools\gatherlogs\gatherlogs.ps1
sensors\IT\logs\Lansweeper.IT.Sensor.log
sensors\OT\logs\Lansweeper.OT.Sensor.log
hub\logs\Lansweeper.Discovery.Hub.log
update\logs\Lansweeper.Discovery.Update.log
Windows installer logs
C:\Program Files\Lansweeper Network Discovery\install\logs\Lansweeper_Network_Discovery_installer.log
C:\Users\%USERNAME%\AppData\Local\Temp\installbuilder_installer_00000.log (only if installation wasn’t successful)
C:\Users\%USERNAME%\AppData\Local\Temp\Lansweeper_Network_Discovery_uninstaller.log
C:\Users\%USERNAME%\AppData\Local\Temp\Lansweeper.IT.Hub.log
macOS installer logs
/tmp/Lansweeper_Network_Discovery*.log
