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Resolved! Auto assign Ticket Type based on Keyword(s) in subject line

I would like to have the feature to auto assign a ticket type based on keyword(s) in an emails subject line. Specifically I have a ticket type that I used for creating and removing users in ADUC and it would be nice to auto assign that type to my HR ...

jkrelic by • Champion Sweeper
  • 6454 Views
  • 2 replies
  • 0 kudos

Knowledgebase Issue

Running current version of Lansweeper. In the Knowledgebase section, I am able to create custom categories. On the main Knowledgebase page, when I click New Article, only the default Lansweeper and Technical Support categories are visible. However, i...

WMI query sql server

We have many SQL installations but there are no listening databases in the SQL Server Information section after an IP-Range or AD scan. The section is empty.If we try to rescan manually an asset, the SQL Server Information becomes visible.But how we ...

kraton by • Engaged Sweeper
  • 4678 Views
  • 1 replies
  • 0 kudos

Maximum scanning servers

Hi Guys,we have around 10 different sites, we have licensing for 3 scanning server, is the maximum available?What is the consensus on here about multi site scanning?

Email report if there's devices offline

I have a custom report that scans my network printers and generate a list that reports devices that are "offline". I've setup email successfully to email the reports. However, I want to automate this process. Is it possible for this report to generat...

jbaxter by • Engaged Sweeper
  • 4172 Views
  • 1 replies
  • 0 kudos

Device not accessible when perform scanning

Hi,I am new to this LanSweeper software and been playing around it. I am encountering a situation where the device (server) is not accessible if I try to scan it. I will unable to ping or remote to that server over a certain period of time once I sta...

Ao by • Engaged Sweeper
  • 3874 Views
  • 1 replies
  • 0 kudos
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